Contact Centres

On-Premise or Cloud Hosted Contact Centre Platforms include Full Management & Reporting Apps with optional call recording.
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Office Telephone Systems

On-Premise or Cloud Hosted, Single or Multi-Site Office installations with full collaboration tools and Home Working flexibility.
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Skype for Business

Connect your teams with the Office applications they use every day. Simplify your infrastructure with one platform for calling, conferencing, video, and sharing.
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Your Communication Is Our Business

Your Comms

In today’s marketplace every office is a contact centre. Let us make your communications your competitive advantage.

Project Management

We will Prince2 project management the whole process to ensure smooth integration of all phone and I.T. solutions.

Own Engineers Installation

Installation will be a collaboration between yourselves, the original sales person and project manager plus our own engineers.

Platform Training

We give pre and after sales training and support, online and on-site to ensure product & app familiarity.

Office Phone Systems

We provide & install phone systems for single & multi-site offices including networking. We offer a range of optional productivity tools including Collaboration tools, such as audio and video conferencing, access to popular desktop apps, plus Home Worker flexibility and One Number Anywhere availability.

Office Phone Systems info…

Contact Centre Systems

We provide & install full Contact Centre platforms. These include Presence & Availability, Management & Call Reporting with optional wallboards, training facilities and Call Recording. A range of collaboration tools are available including Instant Messaging and use of integrated Social Media channels.

Contact Centre Solutions info…

Microsoft Integration

We provide & install full Telephone and I.T. integrated systems. Run your phone system alongside your most used desktop apps by integrating Microsoft 365 & Skype for Business. All the collaboration tools needed for conferencing included. You also have the option of going completely Cloud hosted.

Mircosoft for Voice…

Network Connectivity

Midland provide a range of business broadband solutions from low cost ADSL to high speed SDSL, including a MPLS network. I.T. integration means you do not need two companies to set you up for phones and computers, we even install PA & Paging over IP systems.

More on Network Connectivity…

Business Mobiles

We provide Business Mobiles with fully integrated One Number Anywhere for your customer’s benefit. We work with the major carriers in the UK our Business Mobile Tariffs and also offer a4g  Virtual Mobile Network with Mobile Roaming.

Business Mobiles Tariffs & info…

Public Address & Paging

We offer full Public Address, Tannoy and Paging solutions either as standalone or PA over IP systems integrated within your telephone system. We also provide Soundfield for Classrooms, Voice Evacuation, Fire Alarm and Background Music systems.

More PA Info here…

Our communications are now fully integrated giving us a single point for contact. I am confident of the support that Midland deliver. ”

Mac Chivers

Head of IT, South Worcestershire Councils Shared Services

We now have a ‘call listening’ facility which allows us to do call coaching training and critique our approach

Susie Bread-Moore

Sales & Customer Care Leader, Circencester Friendly Society

Cloud Hosted or On-Premise Phone System?

Visit this page for a breakdown of the features and benefits of both.

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Frequently Asked Questions

The most frequent question we get asked is “Do you work outside of the Midlands?”

The answer is a resounding “Yes”. We have been in business since 1979 and have installations throughout the UK as well as aboard, where we have have connected our UK customer’s multi-sites. As well as our Tewkesbury head office we have offices in the Home Counties and in Northern Ireland and will install phone systems, I.T. and PA systems throughout the UK

What kind of clients do you work with?
We are happy to install phone systems for single offices requiring 5 phones and above up to multisite contact centres with 300 plus operators. Our case studies will keep you a good feel here…

What phone systems do you sell?
We offer a range of best of breed communication platforms, offering both on-premise and cloud hosted solutions, and will offer the best solution to meet your communication challenges.

Who handles your installation & maintenance?
We have our own fully trained engineers for both. This allows us to project manage new installs through without problems. We also have support from the manufacturers engineers we utilise on occasion.

Can you supply initial network & cabling?
Yes. We are BT wholesale suppliers, amongst others, and can set up whatever type of network connections you need and cable accordingly, including for all your other I.T. requirements.

Do you offer standalone PA & Paging installation?
Yes. We can add PA & Paging to your existing phone system (in most cases) and can also offer PA installs cabled or PA over IP from the ground up. We have a dedicated sales team and engineers for this area. We can visit our dedicated PA website here…

Do we have to be a phone customer to buy Business Mobiles?
No you don’t, however we pride ourselves on our integration of phone and mobility software for One Number Anywhere mobility, but maybe that is sometime you could look at for the future.

Do you have Leasing Facilities?
Yes, we can offer Leasing and other finance packages.

Do you offer Support & Maintenance?
Yes, we have various SLA for both.

Free Consultative Initial Visit

Make contact and we will arrange a visit to discuss your requirements

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