Your Communication Is Our Business
In today’s marketplace every office is a contact centre. Let us make your communications your competitive advantage.
We will Prince2 project management the whole process to ensure smooth integration of all phone and I.T. solutions.
Own Engineers Installation
Installation will be a collaboration between yourselves, the original sales person and project manager plus our own engineers.
We give pre and after sales training and support, online and on-site to ensure product & app familiarity.
We provide & install phone systems for single & multi-site offices including networking. We offer a range of optional productivity tools including Collaboration tools, such as audio and video conferencing, access to popular desktop apps, plus Home Worker flexibility and One Number Anywhere availability.
We provide & install full Contact Centre platforms. These include Presence & Availability, Management & Call Reporting with optional wallboards, training facilities and Call Recording. A range of collaboration tools are available including Instant Messaging and use of integrated Social Media channels.
We provide & install full Telephone and I.T. integrated systems. Run your phone system alongside your most used desktop apps by integrating Microsoft 365 & Skype for Business. All the collaboration tools needed for conferencing included. You also have the option of going completely Cloud hosted.
Midland provide a range of business broadband solutions from low cost ADSL to high speed SDSL, including a MPLS network. I.T. integration means you do not need two companies to set you up for phones and computers, we even install PA & Paging over IP systems.
Our communications are now fully integrated giving us a single point for contact. I am confident of the support that Midland deliver. ”Mac Chivers
We now have a ‘call listening’ facility which allows us to do call coaching training and critique our approachSusie Bread-Moore
Frequently Asked Questions
The most frequent question we get asked is “Do you work outside of the Midlands?”
The answer is a resounding “Yes”. We have been in business since 1979 and have installations throughout the UK as well as aboard, where we have have connected our UK customer’s multi-sites. As well as our Tewkesbury head office we have offices in the Home Counties and in Northern Ireland and will install phone systems, I.T. and PA systems throughout the UK