Red Nose Day News
PingPongAthon Pounds Raised
Many, many thanks to everyone for support. Not just in terms of donations for the 24 hour PingPongAthon (who said never again!) but the support of local businesses with donations of food, water (and other drink), fabulous raffle prizes (which will add another £231 to our total) and practical support. We had friends and family helpers for the Call Centre part of the evening – not just on the phones but acting as ‘runners’ to keep people lubricated and fed. All the effort helped us hit our 100% ‘no calls dropped’ target.
Ping Pong A-thon Video. Watch 240 seconds of it here…
Your Communication Is Our Business
In today’s marketplace every office is a contact centre. Let us make your communications your competitive advantage.
We will Prince2 project management the whole process to ensure smooth integration of all phone and I.T. solutions.
Own Engineers Installation
Installation will be a collaboration between yourselves, the original sales person and project manager plus our own engineers.
We give pre and after sales training and support, online and on-site to ensure product & app familiarity.
We provide & install phone systems for single & multi-site offices including networking. We offer a range of optional productivity tools including Collaboration tools, such as audio and video conferencing, access to popular desktop apps, plus Home Worker flexibility and One Number Anywhere availability.
We provide & install full Contact Centre platforms. These include Presence & Availability, Management & Call Reporting with optional wallboards, training facilities and Call Recording. A range of collaboration tools are available including Instant Messaging and use of integrated Social Media channels.
We provide & install full Telephone and I.T. integrated systems. Run your phone system alongside your most used desktop apps by integrating Microsoft 365 & Skype for Business. All the collaboration tools needed for conferencing included. You also have the option of going completely Cloud hosted.
Midland provide all IT infrastructure plus Computer Hardware & Software solutions, on-site or virtualised, standalone or as part of your integrated communications customer service systems. We offer fully responsive IT support packages for fast resolution via onsite or remote problem solving.
Midland provide a range of business broadband solutions from low cost ADSL to high speed SDSL, including a MPLS network. I.T. integration means you do not need two companies to set you up for phones and computers, we even install PA & Paging over IP systems.
Our communications are now fully integrated giving us a single point for contact. I am confident of the support that Midland deliver.”Mac Chivers
We now have a ‘call listening’ facility which allows us to do call coaching training and critique our approachSusie Bread-Moore
Frequently Asked Questions
The most frequent question we get asked is “Do you work outside of the Midlands?”
The answer is a resounding “Yes”. We have been in business since 1979 and have installations throughout the UK as well as aboard, where we have have connected our UK customer’s multi-sites. As well as our Tewkesbury head office we have offices in the Home Counties and will install phone systems, I.T. and PA systems throughout the UK
Public Address & Paging
We offer full Public Address, Tannoy and Paging solutions either as standalone or PA over IP systems integrated within your telephone system. We also provide Soundfield for Classrooms, Voice Evacuation, Fire Alarm and Background Music systems.