Integrate 8x8 Contact Centre & Microsoft Teams

Integrate 8x8 Contact Centre with Microsoft Teams

Create a Contact Centre that Works

Native Teams and Contact Centre Integration 

 

With 8×8, there is no need to look for a separate contact centre solution. We’ve got one and it works with Teams. Contact centre agents can make and receive calls within Teams while leveraging all of 8×8’s Contact Centre capabilities including omni-channel interactions, workforce engagement management and robust analytics.

Share context information between Contact Centre and Teams through call screen synchronisation and view your Contact Centre call history in Teams.

 

Contact Centre Integration 

Watch how 8×8’s native Contact Centre solution integrates with Voice for Microsoft Teams

Key Insights to All Teams Calls 

8×8 analytics provides key insights into all of your Teams calls made on the 8×8 platform, Identify key trends across employees, teams and the company, understand call patterns and customer behaviour with speech analytics, make instant, impactful changes using real-time data to drive decisions and evaluate and playback all business calls using one comprehensive analytics suite.

 

Analytics For Teams in Contact Centre

 

How Easy Is It To Set Up Teams & 8×8 Voice? 

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The Benefits Of A Cloud Hosted Partnership With Midland Communications

Support & Service

Efficient solutions, effectively supported. Backed by network availability. We pride ourselves on our in-house support services.

Integration

Combine fixed and mobile telephony and drive flexible working throughout your business. Let your people work better and smarter, wherever they can be most effective.

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Resilience

Combine fixed and mobile telephony and drive flexible working throughout your business. Let your people work better, smarter, wherever they can be most effective.

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Management Reporting

Get highly accurate billing data and stats instantly online. See costings with ease and drill down into call data to make your operation more efficient.

Let’s talk.

To discuss how we can help further, please make contact below.
Alternatively, you can call us on 0808 156 7080

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