mi-cloud from midland communications

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What is Mi-Cloud from MidComs?

Mi-Cloud from MidComs brings all of the features you know and love from an on-premise phone system and delivers them through the Cloud, hosted on Ericsson-LG built technology for reliability and security.

Mi-Cloud from MidComs is tailored to deliver reliable and simple communications to your desktop from our highly secure and resilient data centres. This means we manage the phone system for you and you just use the handset, web portal or applications to access everything you need when you need it.

Would it suit my business?

Yes, because Mi-Cloud from MidComs is designed to scale, it suits all sizes of business whether you are a single home office or you have multiple locations around the globe.

With on-demand features and same day provisioning you can add users or remove users quickly and easily. With our advanced feature packs you can completely tailor the users experience and provide call centre, Unified Communications, reception console and much more with a simple click.

What benefits will it deliver?

Mi-Cloud from MidComs brings your teams together with simple tools for collaboration and communication.

On-demand access to features and changing users, means you have the flexibility you need to adapt in the moment to your market.

With fully featured handsets and simple web, PC or smartphone interfaces your users will understand the benefits of Mi-Cloud from MidComs in record time.

Resilience and redundancy is guaranteed via two UK based data centres with additional ‘hardline’ failover.

Key Features

What a Mi-Cloud hosted phone system can deliver to benefit your business

Telephony Essentials

Must have features

  • Auto Attendant
  • ACD
  • Hunt Group
  • Pickup Group
  • Paging Group
  • Voicemail
  • Voicemail to Email
  • Music on Hold

Collaboration & Mobility

Get the team working together

  • Instant Messaging
  • Presence
  • Conferencing
  • Screen Sharing
  • Video
  • Lync Integration
  • UC Android and iOS Client
  • UC Desktop Client
  • Mobile Phone Pairing
  • Link Multiple Devices
  • Hot Desk

Control & Visibility

Stay in control

  • Analytics
  • Call Reporting
  • Scheduled Reports
  • Call Recording
  • Live Call Monitoring
  • ACD Reporting
  • Portal for Simple Management

Specialist Comms

Tailor the user experience

  • Call Centre
  • Reception Console
  • IP DECT

Killer Features

Secure and reliable
Inbound and outbound call centre
Skype for Business
Unified Communications with presence and video collaboration

IT Solutions & Support

Midland can provide all IT and computer Hardware & Software solutions, on-site or virtualised, standalone or as part of your integrated communications customer service systems. We offer fully responsive IT support packages for fast resolution via onsite or remote problem solving.

More

Take Control of Your Communications

The Cloud Portal features a simple yet intuitive interface that makes it easy to manage the day to day running of your telecoms. Fully configurable admin and user access enables you to tailor the interface to meet your business needs.

Call 0808 156 7080 For A Free Consultative Visit

MidComs partner with iPECS and Ericsson-LG to bring you the Mi-Cloud solution.