Customer Support
Midland Communications is committed to providing the highest level of service at a competitive price. We offer a wide range of maintenance and support packages for many new and discontinued systems.
Highly Trained Technical Staff
Our field-based engineers are amongst the highest trained within the industry and provide a national coverage.
Remote Access
The office based technical support team has a wealth of knowledge and is able to deal with around 70% of support requests remotely, reducing the time taken to clear problems and causing least disruption to our customers’ working day.
Prioritised Fault Handling
Midland Communications places a high priority on total system failures. Although faults of any kind can be an inconvenience, a total system failure can be damaging for business unless it is quickly rectified. We are proud of our record of 100% of total system failures being cleared within 4 hours in the last BSI audited period.
BSI Standards
Midland Communications works to BSI standards with audited response times as follows:
A. Complete System Failure - 4 Operational Hours
B. Partial Failure - 16 Operational Hours
Additional Extras
In addition to responding to faults, our maintenance customers benefit from the following complimentary services:
- • Free telephone technical support
• Free communications audit
• Free mobile phone tariff audit
• Free landline and call audit
Contact Us
Call Free:
0808 156 70 80
Email:
web@midlandcomms.co.uk
Request a Callback:
Complete your details here
Technical Support:
0844 788 1001