The Phone System In The Cloud

The Cloud Hosted Phone System For Your Business

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See How Elevate Could Work For Your Business

Easily Control Your Fixed and Mobile Telephony

Elevate is a hosted business telephone service that resides in the cloud rather than your office.

It provides an extensive range of fixed and mobile telephony capabilities accessed through an easy-to-use web portal. The service allows you, the administrator, to easily manage your environment whilst enabling your employees to maximise their productivity.

The service has many business features with an emphasis on control and administration through the web that takes the burden away from your IT team. For administrators, you can quickly configure the system according to your organisation’s changing requirements, while your employees can manage calls easily and effectively.

With only a minimal capital outlay required, a reliable and proven service and a jargon-free approach to telephony and communications, Elevate is suitable for any size business looking to improve its productivity and image.

We support a clear migration to fully unified communications; allowing people to connect, work and collaborate in a way they never could before. Recognising that for professionals, being out of contact risks business relationships, revenue and productivity.

Never Miss A Call

The Benefits of Elevate

Features You Can Easily Control

Elevate puts you in complete control of your phone system and comes with an extensive range of call handling and management features, all operated through an easy-to-use web portal.

One Number Anywhere

Callers need only dial one number to reach your desk phone and mobile phone simultaneously; ongoing calls can be moved seamlessly from one device to another without hanging up and a single voicemail box can be accessed from any device.

On Demand

As Elevate is hosted on your behalf, you only pay for what you need on a simple per-seat basis.

As you’re not buying a PBX, there’s no major hardware investment and no financing costs to consider.

Lower Call Costs

Elevate offers all the cost benefits of IP telephony including free site-to-site calls and cheaper call rates. If you use Elevate together with our mobile services, you benefit from free calls between your fixed and mobile devices.

Enable Flexible Working

Elevate helps businesses become more efficient by enabling flexible work environments through hot-desking, home working and extending the service to mobile devices.

Choice of Phone Number

You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers, including non-geo. Extend your business reach and use any local area number no matter where you are located. Have a London number in Leeds!

Easy Migration Roadmap

Book A Demo or Get A Fast Quote

Business Continuity

Unexpected events such as snow, floods, strikes or utility roadworks won’t disrupt your business.

Because Elevate is in the cloud, the service provides business continuity features that allow your organisation to carry on making and taking calls, whatever the circumstances.

One IT and Telecoms Bill

Equals One Point of Contact with Quality of Service

The Benefits of Elevate

Features You Can Easily Control

Elevate puts you in complete control of your phone system and comes with an extensive range of call handling and management features, all operated through an easy-to-use web portal.

One Number Anywhere

Callers need only dial one number to reach your desk phone and mobile phone simultaneously; ongoing calls can be moved seamlessly from one device to another without hanging up and a single voicemail box can be accessed from any device.

On Demand

As Elevate is hosted on your behalf, you only pay for what you need on a simple per-seat basis.

As you’re not buying a PBX, there’s no major hardware investment and no financing costs to consider.

Lower Call Costs

Elevate offers all the cost benefits of IP telephony including free site-to-site calls and cheaper call rates. If you use Elevate together with our mobile services, you benefit from free calls between your fixed and mobile devices.

Enable Flexible Working

Elevate helps businesses become more efficient by enabling flexible work environments through hot desking, home working and extending the service to mobile devices.

Choice of Phone Number

You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. Extend your business reach and use any local area number no matter where you are located. Have a London number in Leeds!

Business Continuity

Unexpected events such as snow, floods, strikes or utility roadworks won’t disrupt your business.

Because Elevate sits in the cloud, the service provides business continuity features that allows your organisation to carry on making and taking calls, whatever the circumstances.

Monitor and Record Calls

What Makes Elevate Different?

Premium Handsets plus Desktop and Mobile Clients

Elevate provides high standards of phone interoperability with its useful desktop and mobile clients plus a choice of premium handsets from a range of manufacturers.

An Easy-to-Use Web Portal Providing Feature Control & Valuable User Information

With an experienced in-house software development team, we can provide a positive user experience for both service use and performance monitoring.

Easy to set up users, easy to follow reporting and billing.

A Reliable and Secure IP Network

We lead on quality of service, scale and reliability. In addition to the network, we can easily and quickly transfer your existing phone numbers onto the Elevate platform.

Broadsoft Call Controller Platform

Supporting millions of business users worldwide, the world’s leading call controller platform from

Broadsoft sits at the heart of Elevate, providing the broadest set of features and a sole focus on delivering the best user experience in unified communications.

Use Mobile As Landline Number

How Does Elevate Work?

We Will Demo It For You!

Easy-to-use Portal

Elevate provides a broad range of call handling features that are accessed via the web portal. The dashboard gives you convenient access to information such as your call history, voicemail and recorded calls.

Personalised settings are quick and easy to set, ensuring your calls are handled.

Call Recording

Record inbound or outbound calls for compliance,customer service or audit purposes. This optional feature allows secure online access to file storage and retrieval of call details.

You can set Elevate to record some calls, all calls or record calls on demand.

Administrator Interface

Elevate provides IT managers with a powerful administrative management capability while giving employees freedom to control calls quickly and effectively. Set up is quick and easily and you can choose to pass down control to the user or you can retain control of the individual user features.

Auto Attendant

You can use Auto Attendant to provide callers with call routing options for different areas of the business or create announcements to inform callers of details such as opening hours and website address when the office is closed.

One Number On Any Device

Who Is Elevate Aimed At?

Elevate is a very flexible, scalable pay-per-user system, making it suitable for SME’s, but it also capable of serving hundreds of employees, so is ideal for any size of business and is also highly effective for organisations that have more than one site working together, with cost saving benefits between sites.

Here are some examples of how Elevate is often used:

Where Flexibility Is Required

Businesses with employees who are regularly on the move or out of the office will never lose calls as each user can simply tell the system, at the click of a mouse, where their calls should be sent: their desk, their mobile (or both) or their colleague. If they miss a call they can pick up their voicemail no matter where they are.

When Business Continuity is Important

In the event of a disaster the services can be instantly moved across to a backup plan that can include, for example, diverting calls to different locations without loss of functionality and without expensive call forwarding costs.

To Link Multi-Sites

The service is provided centrally so you don’t need an expensive system on each site. Elevate connects branch offices together, calls are free between locations and mobiles, and everyone shares the same dial plans and directories.

Improve Customer Contact

Put calls on hold, play marketing messages, move calls seamlessly between users and offices and your customers will get the best experience when calling your business.

Outsourced/Opex Preferred

Hosted on your behalf, there are no expensive maintenance or running costs and you only pay for what you use.

For Training/Monitoring

Elevate provides a cost-effective way to record calls. This centralised feature means calls can be recorded from any location, in any direction and configured instantly at the click of a mouse.

Use Mobile at The Heart of your Business

Connect

Mobile devices are at the heart of how almost all businesses communicate and are now, more often than not, the device of choice for users. Despite their flexibility, mobiles are designed for the individual user and are independent and separate to the office phone system. An office desk phone however provides all the productivity enhancing features such as reception services, access to the corporate directory, conferencing and call reporting, but is limited by its fixed nature.

Elevate Cloud Hosted and Mobile Phone Connectivity infographic

Connect offers your business the power of both, integrating a hosted phone system, Elevate, with a mobile service allowing you access to a range of features anytime, anywhere, regardless of device. In streamlining your business communications, you’re able to provide your staff with the flexibility to work wherever they are and ultimately improve overall business productivity and customer service delivery. It can be adopted incrementally and at your own pace. With a simple price per user, you’ll also benefit from having just one provider and only paying for what you need.

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Integrate with Microsoft Programs on Desktop & other optional apps

Elevate Integrator

Open up even more of Elevate’s capabilities across your desktop with Elevate Integrator. Elevate Integrator is a powerful piece of software that gives you control of your Elevate service from your desktop without having to log in to your Elevate portal. It also provides interaction with key programs such as Microsoft Outlook® and Skype® for Business.

Features Include:

• Call Preview – Available from Outlook. Allows Elevate users to prepare for the incoming call and respond appropriately. This can make the caller feel more welcome and gives a professional feel to your company
• Click to Dial – Available from Outlook and web pages. Makes Elevate even simpler to operate as users can make calls instantly and accurately from the information on their screen
• Integration with Skype® for Business –Presence changes to reflect On A Call or Do Not Disturb. Improves efficiency as colleagues and customers can only contact you when you are available
• Desktop Control – Instant access from the desktop to Call History, Call Forward, Presence and a wealth of other features

Elevate Integrator CRM

Integrator CRM takes the Integrator software a step further. Compatible with over 20 of the top CRM packages including Salesforce and Microsoft Dynamics, Integrator CRM helps users to be even more efficient and productive by providing quick access to contacts and the ability to dial directly from your CRM system

Call Queuing Option

Elevate Call Queue helps you present a professional image to your customers by managing incoming calls effectively and delivering them to groups, as soon as users become available.

Elevate Call Queue adds a low-cost way of managing your incoming calls professionally and provides constant information and choices to your callers, reducing the risk of losing valuable incoming calls.

Elevate Call Queue ‘Users and Groups’ benefits:

• Customised messaging – Customise your welcome and hold music and set up a comfort message at timed
• User breakout – Add a specific digit to the Call Queue Group to let a caller break out of the queue to leave a voicemail message
• Queue up to 25 calls
• Simultaneous Hunt Group – Instantly deliver the call to all available contacts within the Call Queue Group

Receptionist Console Option

Elevate Call Queue helps you present a professional image to your customers by managing incoming calls effectively and delivering them to groups, as soon as users become available.

Elevate Receptionist Console adds a low-cost way of managing your key call routing and monitoring of multiple contacts or sites, where this is not achievable through a more traditional phone and side car solution. It ensures that every one of your calls is answered professionally and efficiently, improving customer service and increasing business efficiency.

Receptionist Console benefits:

• Full control over incoming calls to single or multiple sites, ensuring every call is answered or redirected, as required
• Access and monitor up to 800 directory contacts, meaning call routing decisions can be made quickly and efficiently to ensure the best available outcome
• Monitoring and manipulation of call queues with caller priority
• Establishment and management of multiple conference calls, connecting key contacts and resources to deal with incoming queries in the most effective way
• Multiple receptionists managing single or multiple numbers

Management Reporting Option

Do you know how many calls you are getting? Do you know how they are being handled or who is handling them?

Elevate offers a number of key measurements through its reporting section. However, there
is a growing requirement for more in-depth call management reporting and wall board integration to help organisations gain a real-time understanding of calls.

Through our partnership with Akixi, the leading hosted call-management service provider, you can now get a data feed for your Elevate service, which will let you export the statistics you need to help manage your business.

Additional benefits available by using Akixi:

• No server on site – Enables multi-site monitoring and supports business continuity
• Real-time stats – Provides wall boards with real-time call-traffic information and alarms to ensure critical routes into the business are constantly monitored
• Accessible from any internet-enabled device – Use the service via traditional desktop devices or monitor on the go through your mobile
• Push reporting and alarms – Customisable push reporting and alarms to ensure business-critical metrics are always available
• Receipt of call to end of call reporting – Monitor a call throughout its path with visibility of every divert leg and call detail, easily and accurately segmented for identification
• Track after-hours calls – Highlight suspicious activity or unauthorised calling
• Abandoned call recovery – Missed a call? See instantly if it has been returned
• Activity and extension activity monitoring –Quickly and easily monitor key extension or call routes to ensure maximum efficiency

By using management reporting you can:

• Instantly see what needs to be changed to improve customer service
• Monitor time to answer and manage calls more efficiently
• Analyse internal call patterns
• See how many calls are being abandoned with the ability to return them
• Optimise resources by ensuring the right number of operators is in place at all times

Soft Client Options

Including video conferencing and collaboration.

The Elevate Desktop Client lets you connect your office phone to your preferred business device, such as a laptop or PC. It works seamlessly with the Elevate service and mobile client to ensure that you can control your user account and handle calls efficiently, wherever you are. The Elevate Desktop Client provides a new way to interact with Elevate and using existing devices you can reduce the cost of entry to a hosted solution, as well as minimising telephony costs incurred whilst on the move or in different locations. New features such as Presence and Instant Messaging add to the core Elevate services and provide an informed way of communicating with your colleagues, as well as giving you a new route to gain immediate responses when it might not be convenient to speak on the telephone. The Android and iOS Apps enable users to make and receive calls on a mobile device, as well as providing access to key settings for their service. It provides all the same functionality as the desktop client above, with the exception of Click to Dial and Group Chat. This is an ideal bolt-on for users who often work remotely or who are regularly on the move with access to WiFi (e.g. in hotels).

Using Elevate Soft Clients you can:

• Reduce the cost of entry to an IP hosted service by using the desktop client as a softphone and simply adding a headset
• Reduce telephony costs when on the move or in temporary access points such as hotels, coffee shops and customer premises
• Monitor your favourite contacts’ Presence status to check their availability to take calls or to communicate with you
• Send an Instant Message to get an immediate response from a colleague when their Presence status tells you it might not be convenient for them to take a voice call
• Connect customers who use other messaging services to your company so you can quickly communicate with them and build a new route for direct customer support • Directly control your user account to implement Call Forwarding, Do Not Disturb or other call features

Use Non-Geo Numbers or Other Area Codes

If you would like to learn about the Key Features within Elevate, the Choice of Handsets or Optional Add-ons Download the PDF below.

If you would like to review the way technology can improve interactions with your customers, we can help.

We specialise in helping you to communicate efficiently and effectively. We work closely with you every step of the way.

We offer a no-obligation review and ensure that we fully understand your goals – just fill in the Enquiry Form below to get the ball rolling.

If you would like to review the way technology can improve interactions with your customers, we can help.

We specialise in helping you to communicate efficiently and effectively. We work closely with you every step of the way.

We offer a no-obligation review and ensure that we fully understand your goals – just fill in the Enquiry Form below to get the ball rolling.

Book An Elevate Demo

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Fixed Monthly Costs Based on Number of Users

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