Flexible Working and Mobility

We Have Integrated Phone System Apps & Tools To Make It Work For Your Business

Flexible Working Is On The Rise – In A Big Way.

MC-iphone-balls-01There are many benefits in using flexible working and mobility solutions within your business. In today’s mobile world many companies are seeing a need to provide for remote office, home and on the road workers. Some of the prime reasons to introduce flexible working and mobility solutions for your employees are:

  • The freedom to deploy your workforce where you need them whilst ensuring they are always connected and able to collaborate with colleagues
  • Employee retention and recruitment – don’t be restricted by geographic location
  • Improved employee satisfaction by giving a more flexible approach to work
  • Reduce travel costs
  • Can’t make it into the office for any reason – keep productivity up with a flexible approach to homeworking
  • Customer satisfaction – your employees are able to be reached regardless of location whilst continuing to enjoy the features and settings they would if in the office environment

To find out how Midland can help your business get flexible get in touch – we’d love to help

Home Working Solutions

Midland Communications offer a range of solutions to facilitate and benefit workers who work away from the office on regular occasions. You can benefit from a simple mobile solution such as ‘One Number Anywhere’ or from a range of Hotdesking and Mobility Collaboration apps built into your phone system.

Home Working Keeps Growing.

Mobility and unified communications will be key to the UK’s home working explosion   With the government focus on regulation for flexible working changes coming soon we asked our preferred communications supplier Mitel for comment on where they see the growing need for home working.  Duncan Miller, Director Digital & Marcom at Mitel provided comment. Recent figures from the Office of National Statistics have revealed that working from home is on the rise in the UK, in a very big way. More than 10% of the UK workforce now spends some or all of its time working from home. That’s about three million people, and this number is predicted to rise exponentially over the coming years. The UK national press has focused on how this trend is broken down into regions, the positive impact on travel and hours of free time and how it is all being enabled by the roll out of new networks of superfast broadband. All of this is true, but faster broadband in itself is not enough to enable effective remote working. The right technology utilising these new super fast connections is also crucial. Unified communications and mobile enabled technologies are already a large part of what is driving this trend, allowing people to work together collaboratively from disparate locations. As the UK workforce increasingly sees work as an activity, and not a location, organisations will need to implement these kind of technologies. Businesses will no longer be static physical locations, but will take advantage of the cloud to not only enable employees to be as productive as they might be in the office, but to be more productive. This is in part due to the technology allowing employees to work in the way that they want. By being flexible and easy to use, unified communications platforms make it even easier to get on with their work from the location and on the device that they choose. It’s no coincidence that the Daily Mail in its coverage of the story focused in on the predicted additional 60 million hours of leisure time by 2024; happier employees are better employees. By empowering their staff to work from where they wish to work, businesses can expect to see more productivity from more engaged staff.

Our Business Breakdown

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Office Phone Systems

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Contact Centres

%

Business Mobiles

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PA & Paging over IP

What We Offer

Our sales team are experts in their field. They will work with you to understand your future requirements and recommend a solutions pathway to meet and future proof your telecommunications and I.T. needs.

Once a recommendation is accepted we will Prince2 project management the whole process to minimise downtime and ensure smooth integration of all phone and I.T. solutions.

The project managed installation will be a collaboration between yourselves, the original sales person and project manager plus our own engineers. This minimises any potential problems to ensure immediate up-time.

Our platforms are intuitive and are often picked up after a short training introduction. However we also have online training support and on-site trainers as required.

  • Future Proof Pathway 90%
  • Project Managed 100%
  • In-House Engineers 95%
  • After Sales Training 40%

Cloud Hosted or On-Premise Phone System?

Visit this page for a breakdown of the features and benefits of both.

Learn More

Frequently Asked Questions

The most frequent question we get asked is “Do you work outside of the Midlands?”

The answer is a resounding “Yes”. We have been in business since 1979 and have installations throughout the UK as well as aboard, where we have have connected our UK customer’s multi-sites. As well as our Tewkesbury head office we have offices in the Home Counties and in Northern Ireland and will install phone systems, I.T. and PA systems throughout the UK

What kind of clients do you work with?

We are happy to install phone systems for single offices requiring 5 phones and above up to multisite contact centres with 300 plus operators. Our case studies will keep you a good feel here…

What phone systems do you sell?

We offer a range of best of breed communication platforms from major manufacturers including Avaya, Mitel & Microsoft, offering both on-premise and cloud hosted solutions.

Who handles your installation & maintenance?

We have our own fully trained engineers for both. This allows us to project manage new installs through without problems. We also have support from the manufacturers engineers we utilise on occasion.

Can you supply initial network & cabling?

Yes. We are BT wholesale suppliers, amongst others, and can set up whatever type of network connections you need and cable accordingly, including for all your other I.T. requirements.

Do you offer standalone PA & Paging installation?

Yes. We can add PA & Paging to your existing phone system (in most cases) and can also offer PA installs cabled or PA over IP from the ground up. We have a dedicated sales team and engineers for this area. We can visit our dedicated PA website here…

Do we have to be a phone customer to buy Business Mobiles?

No you don’t, however we pride ourselves on our integration of phone and mobility software for One Number Anywhere mobility, but maybe that is sometime you could look at for the future.

Do you have Leasing Facilities?

Yes, we can offer Leasing and other finance packages.

I felt that Mitel’s platform would perform best because it has a strong integration with Microsoft Lync, giving us a single point for contact. I also felt confident of the support that Midland would deliver.

Mac Chivers

Head of I.T., South Worcestershire Shared Services

We now have a ‘call listening’ facility which allows us to do call coaching training and critique our approach. It has helped us enhance our skills.

Susie Beard-Moore

Head of Sales & Customer Care, Cirencester Friendly Society

Supervisors can better manage their contact centres.. leaving them to concentrate on what’s important: coaching employees and improving business processes.

A.N. Other

Head of I.T., JTA Travel Group

Free Consultative Initial Visit

Make contact and we will arrange a visit to discuss your requirements

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