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Using technology to ensure you remain agile and safe

Applying technology and telecommunications within your IT strategy and projects whilst allowing for ever-changing advances, staff needs but more importantly customer expectations can be challenging.

But it presents many opportunities that in turn will lead to a better customer service and ultimately increased sales and revenue.

The Digital World Brings New Expectations…

Ten years ago, customers would simply pick up the phone if they wanted to get in touch.

That’s no longer the case.

Today, by the time your customers make that phone call, they’ve most likely already tried other channels to find the answer they’re looking for.

The customer’s journey to your contact centre has changed.

And so have their expectations.


Top Call Centre Trends

The Growth of Wi-Fi to 11ax

10 Reasons Companies Are Moving Their Communications to The Cloud

Recent Posts From Our Blog

St Richard’s Hospice Bikeathon – Jun 30th

Ride through the scenic Worcestershire countryside on predominantly quite country lanes or cycle routes. There are 3 idyllic routes to choose from, 16, 45 and 64 miles, catering for people of all abilities. There is no minimum sponsorship or donation amount, any money...
Replace old ISDN technology

Life After ISDN: Moving forward

Following an earlier blog, BT to shut down its ISDN and PSTN networks: Getting your business ready, we briefly looked at some of the options you have following BT’s announcement to shut down its ISDN networks. Today’s business climate calls for reliability, agility...
ISDN launched in 1986

BT to shut down its ISDN and PSTN networks: Getting your business ready

BT is planning to phase out and ultimately shut down their ISDN and PSTN networks over coming years as new, more improved technology is available to businesses (and homes) across the UK. ISDN was first introduced by BT in 1986.  We all remember some or all of the...
Midland Comms Bikeathon Group Photo

Midland Comms Supports St Richard’s Bikeathon Again

We’re proud to be sponsoring the St Richard’s Bikeathon again in 2018 and we’re inviting cyclists to saddle-up for this fundraising challenge to support the hospice care that St Richard's carry out. As the main sponsor for the event in July 2017, we got involved and...
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How the Smartphone Has Changed Customer Experience

Customers live and do business in a digital world. Compared to 20-30 years, they have so many different options in how they communicate and shop; options that didn’t previously exist.   The ever-developing smartphone has changed customer experience and how consumers...
Smartphone in the snow

Counting the Cost of the Snow: Businesses Face a Financial Hit from Beast from the East

It might look pretty outside in some parts of the UK at the moment, children may be enjoying time off school, but many firms will be counting the cost. Employees can’t get to work, trains are delayed or cancelled, dangerous driving conditions causing havoc with...
Business people using WiFi in an office

Here comes faster Wi-Fi

The next generation of Wi-Fi, known as 802.11ax is on its way. It is said that this new generation will be a lot faster than current standards but what’s getting people’s attention is that it is believed it will perform better in environments where lots of devices are...
Midland Comms directors photo

Midland Comms Acquires Edgecoms

As you are undoubtedly aware, voice and data networks have become more integrated over the last few years. Adoption of the Cloud has accelerated this journey and has seen huge growth in disruptive technologies that change the way we interact.  Collectively we have to...

Our Solutions Keep You Communicating

Whether it is a telephone system for an office or a contact centre, on-premise or cloud-based our in-house consultants and engineers provide solutions.

Let’s talk.

To discuss how we can help further, please make contact below.
Alternatively, you can call us on 0808 156 7080

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