Telecommunications Insights

Telecommunications

Insights and Industry Updates

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Using technology to ensure you remain agile and safe

Applying technology and telecommunications within your IT strategy and projects whilst allowing for ever-changing advances, staff needs but more importantly customer expectations can be challenging.

But it presents many opportunities that in turn will lead to a better customer service and ultimately increased sales and revenue.

The Digital World Brings New Expectations…

Ten years ago, customers would simply pick up the phone if they wanted to get in touch.

That’s no longer the case.

Today, by the time your customers make that phone call, they’ve most likely already tried other channels to find the answer they’re looking for.

The customer’s journey to your contact centre has changed.

And so have their expectations.

Infographics

Top Call Centre Trends

The Growth of Wi-Fi to 11ax

10 Reasons Companies Are Moving Their Communications to The Cloud

Recent Posts From Our Blog

Creating The Modern Workplace

This really interesting E-Book looks at how your customers expectations are higher - 56% of customers expect their queries to be dealt with in a single interaction - and how technology can create the “new” modern workplace that is being re-shaped during the pandemic...

Give Microsoft Teams A Voice

If you are using Teams on a Microsoft Calling Plan or you want to maximise your Office365 subscription or you simply need to replace your current telephony solution then we can provide a solution that will be more cost-effective and give you the added benefit of local...

Business Grade Video Meeting Platforms

The wave of TV programs using video conferencing apps and platforms has highlighted the usefulness of the medium in the current situation, where people still value face to face chats. The dangers of using “home” applications is well documented, with the instances of...

Elevate Express – Fast work from home solution

Get set up to Work from Home on our cloud hosted Elevate Express on a 3 month contract. See more details here...    

Free Video Meetings to Combat Coronavirus

As reported by Ryan Daily on No Jitter.com 8X8 Offers Free Video Meetings Similar to other coronavirus offerings, 8x8 this week announced expanded capabilities for its 8x8 Video Meeting service, which now allows unlimited meetings with no attendee or duration...

St Richard’s Hospice Bikeathon – Jun 30th

Ride through the scenic Worcestershire countryside on predominantly quite country lanes or cycle routes. There are 3 idyllic routes to choose from, 16, 45 and 64 miles, catering for people of all abilities. There is no minimum sponsorship or donation amount, any money...
Replace old ISDN technology

Life After ISDN: Moving forward

Following an earlier blog, BT to shut down its ISDN and PSTN networks: Getting your business ready, we briefly looked at some of the options you have following BT’s announcement to shut down its ISDN networks. Today’s business climate calls for reliability, agility...
ISDN launched in 1986

BT to shut down its ISDN and PSTN networks: Getting your business ready

BT is planning to phase out and ultimately shut down their ISDN and PSTN networks over coming years as new, more improved technology is available to businesses (and homes) across the UK. ISDN was first introduced by BT in 1986.  We all remember some or all of the...

Our Solutions Keep You Communicating

Whether it is a telephone system for an office or a contact centre, on-premise or cloud-based our in-house consultants and engineers provide solutions.

Let’s talk.

To discuss how we can help further, please make contact below.
Alternatively, you can call us on 0808 156 7080

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