LIP-9020 Handset Key Features Guide

  1. Menu: access the settings for your phone, such  as changing the font and display or changing the  configuration.
  2. Transfer: transfer the current active call or access the  Program menu while the phone is idle.
  3. Directory: accesses the private, public and internal phone books.
  4. Speed: assign or use assigned speed dial numbers.
  5. DND (Do-Not-Disturb): blocks incoming calls. You can also activate Do-Not-Disturb while the phone is ringing – this terminates the call and the caller will get a busy  tone.
  6. Message: access your voicemail box.
  7. Hold: place a call on hold – the caller will receive on-hold music or comfort tones.
  8. Headset: if a headset is plugged in this button allows  you to toggle between the headset and handset.
  9. Mute: mute the call so that the caller cannot hear your voice.
  10. Speakerphone: toggle the speakerphone On and Off during a call.
  11. Volume control: adjust the Ring, Headset, Handset, and Speaker volume.
  12. Soft keys: these buttons are interactive and have a changing function based on the phone’s status
  13. Flex keys: a line, feature or quick dial can be assigned  to these buttons.

Using The Phone Book Directory

Using the Phone Book Directory
Access the stored telephone numbers in your system.

Press the Directory button followed by one of the following  options:

1 – for your PRIVATE saved numbers

2 – for the PUBLIC saved numbers

3 – for all INTERNAL extension numbers

Once selected you can then use the navigation keys to scroll through the list. To alpha dial, first  press the button showing the letter you wish to dial – e.g. press 2 for the letter B. Then, press 1, 2  or 3 depending on whether it is the first, second, or third letter on the button – e.g for the letter B,  press 2, then 2 again. For letter C, press 2 and then 3. Press OK to dial the  number.

Accessing your Voicemail

Accessing your Voicemail

Select the Voice Mail soft key (if configured) or press the Message button. Enter your  password: this is is your extension number followed by your pin number.

If you do not know your pin, contact your system administrator

Listening to Voicemail (Options)

Once you have accessed your voicemail inbox here are the options available to  you:

Dial 1 – New messages (Dial 1 again to Replay Message)

Dial 2 – Next Message

Dial 3 – Delete Message (Confirm with #)

Dial 4 – Forward message to someone else

Dial 5 – Call back the person who left the message Dial 6 – Skip the message

Dial 8 – Record/re-record message

Hang up when finished.

Dealing With Calls

Answering an Incoming Call

Lift the handset or press the PICKUP soft key. To answer a call on another extension that;programmed to one of the phones 10 flex keys, press the flashing flex key before lifting the handset.

Answering an Incoming Call

Lift the handset then press a free flex key allocated to a line, or dial 9 to pick up an outside line. Once you have an outside line, dial your number.

Making an Internal Call

Lift the handset. Dial the extension Number or press the flex key assigned to the contact.

Rejecting A Call

Press the DND button when a call comes in.

Placing A Call On Hold

Press the Hold button. To reconnect the call, press the Green flashing flex key.

Parking A Call

Parking A Call

To park an active external call, press Transfer, dial the park code (i.e. #601 for Park 1), and hang up to return to idle. To retrieve a parked call, lift the handset and dial the park code.

Camp On (Call Waiting)

When dialling an extension that is engaged, the Camp On feature allows the station to be notified that there is a call waiting. Press * to wait off-hook or Message to request a call back

Transferring A Call

Transferring A Call

During an active call, press either the Transfer button or the TRANS soft key. Dial the extension number, external number or press the programmed flex key. Either speak to the recipient to announce the call, or simply hang up to complete the call transfer.

Camp On (Call Waiting)

When dialling an extension that is engaged, the Camp On feature allows the station to be notified that there is a call waiting. Press * to wait off-hook or Message to request a call back

Transferring To Caller From A Transfer

If you are unable to transfer the call, press the Green flashing flex key to return to the caller.

Camp On (Call Waiting)

When dialling an extension that is engaged, the Camp On feature allows the station to be notified that there is a call waiting. Press * to wait off-hook or Message to request a call back

Redialling A Number

Call Log

List of phone numbers called and received.

Press the LOG soft key. Scroll through the list using the Navigation buttons.
To redial a number press the SEND soft key.
To find out information on the call press the SELECT soft key. Press BACK to  exit.

Camp On (Call Waiting)

When dialling an extension that is engaged, the Camp On feature allows the station to be notified that there is a call waiting. Press * to wait off-hook or Message to request a call back

Call Log
List of phone numbers called and received.

Press the LOG soft key. Scroll through the list using the Navigation buttons.
To redial a number press the SEND soft key.
To find out information on the call press the SELECT soft key. Press BACK to  exit.

Camp On (Call Waiting)

When dialling an extension that is engaged, the Camp On feature allows the station to be notified that there is a call waiting. Press * to wait off-hook or Message to request a call back

Features

Do-Not-Disturb
Makes your extension unavailable.

Press the DND key to activate. Press the DND key again to  deactivate. Please note that this is not available on the attendant handset.

Camp On (Call Waiting)

When dialling an extension that is engaged, the Camp On feature allows the station to be notified that there is a call waiting. Press * to wait off-hook or Message to request a call back

Conference Calls
3 way calling

To call the first party, follow “Making an External/internal Call” above for  instructions.
Once connected press the CONF soft key once.
Call the second party (as above).
Once connected, press the CONF soft key twice to connect the  calls.

Programming Call Forward  (Routes your calls to another  extension/group/speed dial) 
All these features will override  your voicemail functions.

To call the first party, follow “Making an External/internal Call” above for instructions.
Once connected press the CONF soft key once.
Call the second party (as above).
Once connected, press the CONF soft key twice to connect the calls.

Midland Communications Company Ltd