Simple or Simply Stunning?

Get exactly what you need from your phone system.

5320-shadow_FWhat Do You Need From Your Phone System?

Simple in and out dialling? The ability to integrate with your favourite desktop software? The ability to accept calls on your mobile as if you were in the office?

The power to make your business 100% geared to one resolution customer contact satisfaction?

Whatever level of phone system you are thinking of talk to Midland Communications and we will advise you on, and produce a quote for a system that makes sense for you and your customer.

We can advise you on and provide:-

  • Network connectivity/broadband/ADSL/etc.
  • Best Price Lines & Minutes
  • Non Geo & Freephone Numbers
  • UC or UC Ready Phone Systems
  • On Premise or Cloud Hosted Options
  • Leasing Options

If you need business mobiles too we can also provide these, giving you a “One Bill” option for all your telecommunications.

A Range of Platforms to Suit Most Business Sizes

Mitel MiVoice Office

MiVoice Office delivers as standard applications including: Unified Voice Messaging with Automated Attendant, Meet-Me Conferencing, Automatic Call Distribution, Hot Desking, Twinning, Mobile Hand-Off, Teleworking and Reporting.

This platform can easily be further extended with additional collaboration tools allowing it to grow as your own business and customer needs grow.

Avaya IP Office

We provide & install full Contact Centre systems and applications. These include Presence & Availability, Management & Call Reporting with optional wallboards, Training facilities and optional Call Recording. A range of collaboration tools are also available including Instant Messaging and use of integrated Social Media channels.

Microsoft Integration

Make, receive, and transfer business calls in the office, at home, or on the road, using compatible IP phones, mobile phones, tablets, and PCs with rich calling features. Integrate Microsoft 365 with Skype for Business to answer, transfer, hold, and resume with a touch, and instantly transform a basic call into a collaborative session with text, video, and desktop sharing.
Other & Optional Products & Services

Call Recording

Midland provide call recording systems either as standalone add-ons to phone systems or as part of an integrated system. Easy search and retrieval of recordings as wav. files. More info…

Business Mobiles

We provide Business Mobiles with full integrated One Number Anywhere for your customer’s benefit. Working with the major carriers in the UK our Business Mobile Tariffs offer you the security of knowing you will get the best available option. More info…

IT Solutions & Support

Midland can provide all IT and computer Hardware & Software solutions, on-site or virtualised, standalone or as part of your integrated communications customer service systems. We offer fully responsive IT support packages for fast resolution via onsite or remote problem solving.

Enquire About Phone Systems

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Scroll down for FAQ’s & Case Studies.
Our Business Breakdown

%

Office Phone Systems

%

Contact Centres

%

Business Mobiles

%

PA & Paging over IP

What We Offer

Our sales team are experts in their field. They will work with you to understand your future requirements and recommend a solutions pathway to meet and future proof your telecommunications and I.T. needs.

Once a recommendation is accepted we will Prince2 project management the whole process to minimise downtime and ensure smooth integration of all phone and I.T. solutions.

The project managed installation will be a collaboration between yourselves, the original sales person and project manager plus our own engineers. This minimises any potential problems to ensure immediate up-time.

Our platforms are intuitive and are often picked up after a short training introduction. However we also have online training support and on-site trainers as required.

  • Future Proof Pathway 90%
  • Project Managed 100%
  • In-House Engineers 95%
  • After Sales Training 40%

Cloud Hosted or On-Premise Phone System?

Visit this page for a breakdown of the features and benefits of both.
Learn More

Frequently Asked Questions

The most frequent question we get asked is “Do you work outside of the Midlands?”

The answer is a resounding “Yes”. We have been in business since 1979 and have installations throughout the UK as well as aboard, where we have have connected our UK customer’s multi-sites. As well as our Tewkesbury head office we have offices in the Home Counties and in Northern Ireland and will install phone systems, I.T. and PA systems throughout the UK

What kind of clients do you work with?
We are happy to install phone systems for single offices requiring 5 phones and above up to multisite contact centres with 300 plus operators. Our case studies will keep you a good feel here…

What phone systems do you sell?
We offer a range of best of breed communication platforms from major manufacturers including Avaya, Mitel & Microsoft, offering both on-premise and cloud hosted solutions.

Who handles your installation & maintenance?
We have our own fully trained engineers for both. This allows us to project manage new installs through without problems. We also have support from the manufacturers engineers we utilise on occasion.

Can you supply initial network & cabling?
Yes. We are BT wholesale suppliers, amongst others, and can set up whatever type of network connections you need and cable accordingly, including for all your other I.T. requirements.

Do you offer standalone PA & Paging installation?
Yes. We can add PA & Paging to your existing phone system (in most cases) and can also offer PA installs cabled or PA over IP from the ground up. We have a dedicated sales team and engineers for this area. We can visit our dedicated PA website here…

Do we have to be a phone customer to buy Business Mobiles?
No you don’t, however we pride ourselves on our integration of phone and mobility software for One Number Anywhere mobility, but maybe that is sometime you could look at for the future.

Do you have Leasing Facilities?
Yes, we can offer Leasing and other finance packages.

Customer Case Study

UKDN Waterflow - Upgrade to a VoIP Phone System using a Mitel Platform

The Challenge

UKDN Waterflow had a number of separate offices each running an independent phone system. This was costly to maintain and inefficient. Calls between offices incurred the cost of external dialling.

MidComs was chosen to upgrade the phone system, converting to a VoIP Mitel platform across a stronger WAN.

The Solution

One of the immediate benefits was the ability to make 4 digit internal calls across all the offices.

MidComs have since undertaken a further upgrade to install a state of the art Customer Service Call Centre.

Below is a video testimonial from UKDN Waterflow explaining the main drivers for the upgrade and their installation experience with MidComs.

UKDN Waterflow Video Case Study
I felt that Mitel’s platform would perform best because it has a strong integration with Microsoft Lync, giving us a single point for contact. I also felt confident of the support that Midland would deliver. Mac Chivers

Head of I.T., South Worcestershire Shared Services

We now have a ‘call listening’ facility which allows us to do call coaching training and critique our approach. It has helped us enhance our skills. Susie Beard-Moore

Head of Sales & Customer Care, Cirencester Friendly Society

Free Consultative Initial Visit

Make contact and we will arrange a visit to discuss your requirements
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