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Maintenance and SupportMidland Communications are committed to providing the highest level of service at a competitive price. We offer a wide range of maintenance and support packages for many new and discontinued systems including:
Highly Trained Technical StaffOur field-based engineers are amongst the highest trained within the industry and provide a national coverage. Remote AccessThe office based technical support team have a wealth of knowledge and are able to deal with around 70% of support requests remotely, reducing the time taken to clear problems and causing least disruption to our customers’ working day. Prioritised Fault HandlingMidland Communications place a high priority on total system failures. Although faults of any kind can be an inconvenience, a total system failure can be damaging for business unless it is quickly rectified. We are proud of our record of 100% of total system failures being cleared within 4 hours in the last BSI audited period. BSI StandardsMidland Communications work to BSI standards with target response times as follows:
Additional ExtrasIn addition to responding to faults, our maintenance customers benefit from the following complimentary services
Contact us now FREE Phone 0800 7313 007 for a quotation for maintenance on your telephone system, video conference system or PA equipment.
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