Countryside Council for Wales Case Study
The Countryside Council for Wales serves the whole of Wales, operating from 14 offices across 3 regions. It has long advocated the use of public transport, car sharing and other environmental measures to reduce mileage and CO2 emissions. It is a council that very much believes in practicing what it preaches.
“We wanted a system that was easy to use and that would be appropriate for our diverse network environment.”
This forward thinking Welsh agency investigated a unified communications solution that would reduce their impact on the environment as well as reduce travel costs and speed up decision making.
“Like many organisations we had become a bit over reliant on emails and we had been using audio conferencing to bridge the gap between offices.”
Now, with a VoIP telephone system incorporating presence availability and easy messaging across offices and individuals, external audio communications are speedy and efficient, while video conferencing is the key element in discussions internally.
“Our people make substantial use of video conferencing, they seem to prepare better for video meetings and are reassured by the visual presence it gives in distance discussions. There is no doubting it is good economics and affords us the feeling we are getting time back.”
“We would like to make video conferencing key to external communications as well, but the next goal for the Countryside Council for Wales is to equip all mobile workers with unified communications solutions and bring video conferencing to all desktops.“
“We would look to Midland Communications for further guidance because of their service orientation and responsiveness.”
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