Customer service has improved significantly as staff can now deal with higher call volumes. The contact centre now handles 15,000 calls per month. Prior to the implementation of the new system the same four employees were only able to handle 10,000 calls. Customer service agents are spending less time tracking down employees and spending more time answering calls.

Malvern Hills District Council

We had the pleasure with working with Mac Chivers at Malvern District Council in investigating and then implementing a unified communications system designed to benefit council customers and staff alike in 2008.

View the video below to hear why Malvern Hills District Council chose to work with Midland Communications.

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