Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, standalone businesses, and networked branches and head office.

Avaya IP Office gives you the flexibility to choose the solution that is right for your business. Use it as a voice solution, employing IP technology, more traditional telephony, or a combination of both, and benefit from a comprehensive set of telephony features. Use it as a data solution to deliver both local area and wide area networking capability. And because it’s an all-in-one solution, you can use it as a converged solution, meeting both your voice and data requirements. Avaya IP Office also provides networking capability so you can deploy it across a number of locations with one central management point.

IP Telephony

Avaya IP Office will enable you to adopt IP technology at a pace that is appropriate for your needs, working in parallel with more traditional telephony methods. IP telephony allows extensions to be deployed both locally and remotely through the use of routers or virtual private network (VPN) services. Multiple Avaya IP Office systems can be linked together using a standard data network, providing feature transparency and advanced applications, such as centralised voice mail.

Home Working Solutions

Remote access through the Avaya IP Office provides your non-office-based staff with access to the important business information they need to be productive on your network. They can use desktop PCs, laptops, or even Wireless Application Protocol (WAP)-enabled mobile phones. Avaya IP Office delivers remote access to smaller businesses with non-traditional office arrangements, supporting 24 to 100 simultaneous remote users and a total community of 100 to 300 remote workers.

Multi-Site Networking Solutions

Avaya IP Office can provide a complete voice & data communication and networking solution if you have multiple offices with networking needs. Data networking features include Internet or branch-to-branch based routing. Aimed at smaller sites, Avaya IP Office delivers Voice over IP (VoIP) networking for up to 15 sites, and up to 250 users across those sites, with a high degree of feature transparency. By supporting VoIP with full Quality of Service (QoS), multiple sites can be networked together, providing a consistent, seamless system that users use wherever they are located.

Compact Contact Centre (CCC)

Compact Contact Centre is the next-generation contact centre solution for small and medium enterprises, providing your managers with both historical reports, and real-time view of the call centre activity. Scaling from 5 to 75 agents, Avaya IP Office CCC lets call centres and customer-facing departments of all sizes benefit from the advantages of measuring key performance indicators.

VoiceMail Lite

The Avaya IP Office VoiceMail Lite application adds a key component to the Avaya IP Office value proposition: free voice mail. Providing 4 ports of voice mail (except on the IP401 which offers 2 ports to support up to 8 users), VoiceMail Lite can handle the requirements of small organisations—typically up to 40 employees. VoiceMail Lite helps ensure you never miss an important message. It allows detailed, confidential messages for individuals and Hunt Groups to be left and collected 24 hours a day, 365 days a year. This application automatically answers your telephone when you are not available to take a call. You can record personal greetings, providing confirmation to callers that you will receive their message.

VoiceMail Pro

The Avaya IP Office VoiceMail Pro provides more advanced voice processing functionality for contact centres. It builds on the features and facilities offered by VoiceMail Lite and can be tailored to meet your individual voice messaging needs. Scaling from 2 to 30 simultaneous calls, VoiceMail Pro can handle the messaging requirements of small or medium organisations. When used with a network of Avaya IP Office sites, VoiceMail Pro's centralised voice mail feature enables a central voice mail system to handle your messaging needs across multiple sites.

PhoneManager

Avaya IP Office PhoneManager brings the features and functionality normally available on feature phones to every user's desktop PC. The PC manages the call and takes calls through a traditional handset or through the IP softphone and a sound card in the PC.