Telephony - Voice & Customer InteractionOffice and Contact Centre Solutions
What Do You Need From Your Office Phone System?
Simple in and out dialling?
Integration with your favourite desktop software?
Optional call recording?
The ability to accept calls on your mobile as if you were in the office?
The power to make your business 100% geared to one resolution customer contact satisfaction?
Whatever level of phone system you are thinking of talk to us and we will advise you on and produce a quote for a system that makes sense for you and your customer.
Cloud Hosted and On-Premise. Unified Communications & Collaboration ready.
We Make Contact Centres Work For Every Stakeholder
The customer’s journey to your contact centre has changed. And so have their expectations. Customer experience has never been so important.
Do your agents have the tools, information and support they need at their fingertips?
Can supervisors make informed staffing decisions and facilitate training easily?
Do your customers feel valued and that they are dealt with in as simple, flexible and effective way as possible?
Our range of Contact Centre Platform Applications gives every stakeholder options that empower their area of input.
Business Mobiles Made Simple
Unlike single mobile networks, Midland Communications’ new 4g Virtual Mobile Network (VMN) gives you access to multiple networks for better coverage. Provided there is coverage from any available mobile network – EE, Three, O2 or Vodafone – you will always be able to make and receive calls.
Mobile benefits for your business:
- VMN enables the SIM to automatically pick up the strongest available mobile network for constant coverage.
- VMN can easily integrate with your fixed-line infrastructure to become the key form of communication in unexpected events such as snow, floods, strikes, roadworks, etc.
- VMN supports access to email, calendar and tasks on the move as well as the internet and the company LAN.
- VMN is ideal for companies who need to be in constant contact with their off-site users, whether it is via voice or email.
Business Mobile Tariffs or “One Bill”
You can fulfil your business mobile needs as a standalone option or as part of an overall telecommunications package that is bound to save you money.
Contact our Business Mobile team today to discover how we can help your business on the move. Call us on 0808 156 7080
Our Solutions Keeps You Communicating
Whether it is a telephone system for an office or a contact centre, on premise or cloud based. Midland’s in-house consultants and engineers provide solutions.
To discuss how we can help further, please make contact below.
Alternatively, you can call us on 0808 156 7080