UCS Desktop Console Key Features Guide

Main screen overview

  1. Main menu bar: the main tabs for setting Presence  (availability), making calls, Instant Messaging, viewing messages (including voicemail and SMS) and adjusting the application Settings.
  2. Realtime search input field: search for a colleague by name, number or department.
  3. Organisation (Premium version only): View an  organisational chart of your contacts by department.  Click on a contact to find out their contact information  and to add them to your Presence list.
  4. Presence: The application will open on the Presence  screen, displaying the availability of your colleagues. Presence establishes your availability to receive  instant messages from other users via UCS. You can organise your contacts in to groups in the Options menu.
  5. Option menu: offers more options relating to the current screen.
  6. My Profile: Your phone status, presence status and  profile picture. Edit this in the Settings screen.

Setting Presence and Availability

Set My Presence
In the File menu > Set My Presence

iPECS UCS automatically updates your Presence as Online, Offline, Busy or In a  Meeting.
Change your availability using the My Presence option or by clicking on your profile picture in the main screen.

Do-Not-Disturb
In the File menu > Set My Phone Status

In the My Phone Status menu, set your phone status to Do-Not-Disturb mode (when you do  not want to be interrupted by calls) by checking the DND box.  Uncheck the box to return your phone to its normal state

Call Forwarding
In the File menu > Set My Phone Status

To forward calls to another destination, check the Forward box.
Select a recipient under Destination. You can choose to forward calls to your personal mobile or  home phone number (as set in Settings > My Information), to another station or UCS member, or  to a Hunt Group.
Return your phone to its normal state by unchecking the Forward box.

Voicemail

Visual Voicemail
In the Message Status bar

Listen to and manage your messages by selecting a message from the Visual Voicemail list.
An ‘N’ icon indicates that the message is new and has not been listened to.  You can also download message files to your mobile in this screen.
To manage playback of messages, select a message from the list and the Message Detail  Information screen will display.

Dealing With Calls

Handling an Incoming Call
In the Call menu

When a call is incoming the UCS client will present you with the option to either Answer  or Hangup (reject) the call.

Making An External Call
In the Call menu

To place a call, use the dial pad to enter the number, or press Contacts (More on iOS) to select
from your known contacts.
Select the green Call button to place the call.
To return a call, select a number from the Call Logs option.
Click the Speaker button to end the call.

Transferring a Call
In the Call menu

To transfer an active call, press the Trans button. Dial the recipient’s number, or select a Presence member or Contact.
Once the call is connected, either speak to the recipient to announce the call, or simply hang up.

Place a call on hold
In the Call menu

Press the Hold button. You can now take or place another call. Press Hold again to reconnect the  call.

Video
In the Call menu

To start a video call, dial a number and once the call has been connected, press the  Videocall button.
During a video call, press Video Pause (Block Video on iOS) to pause sending your video image.
Press the Hangup button to end the voice and video call.

Call Back
(Reduce call costs by placing a call  through the iPECS system)

Enter the number of the party you want to call.
Press the Option menu button and select Call Back Request.
When the iPECS system calls you back, answer the call and you will be connected to the  call.

Conference Calls

Setting up a Multi-Party Call
In the Call menu

  1. Once a call is active (whether dialed or received), press the Conference button.
  2. Use the dial pad or Contacts menu to call the second conference  party.
  3. Once the second call has been connected, press the Conference button again.  Repeat steps 2 and 3 to add additional parties.
  4. Press the Conference button once more to connect all parties in the  conference.

Collaboration Tools

Instant Messaging (IM)
In the IM List menu

To start an IM session, select the Option menu and then New Chat (or New from the main IM menu on iOS).
Select a recipient using the Search function.
The IM session window will display.  Enter your message and press Send.
To close an IM session, select Option menu and then Close IM.

The IM icon will change when you receive a new message.

SMS
In the Call menu

Select the Option menu (More on iOS) and then SMS.
Check the Internal button to send to other users of the iPECS system or the Fixed Line button to  send an external SMS.
Use Search function to add a recipient.  Enter your message and press Send.

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