Put Your Phone System In The Cloud

X Series for small and medium business office phone systems

Plans to create the phone system that works for your company

Why put your phone system in the cloud?

Mobile devices. Social media. Distributed workforces. Global interactions. Your world is moving way too fast for last-century’s phone technology. The latest generation of cloud communication systems allow you to interact with clients and colleagues clearly from your desk, laptop or mobile device: cloud phones work on both Android or iPhone smartphones.

The cloud-based VoIP capabilities of 8×8 Virtual Office are ready for today’s business—ready for anything.

With a fully customisable system you can have:

Call Queuing
Call Forwarding
Voicemail
Call Recording
Online Meetings

Benefits:

Make mobile calls displaying your company number
Save on mobile costs by using the phone systems call minutes and rates
Transfer calls between offices and remote workers
Gain more savings – No need to buy or rent phones, just use mobiles
Cloud phone system more resilient than landlines

Look at the X Series Service Plans below.
One will work for your business, whatever it’s size.

Open or download larger version of this infographic

Much more than a business phone system

Great business phone service is just the beginning. 8×8 gives you far more than traditional PBX systems, at a fraction of the cost.

Get advanced phone features

Communicate more profitably using dozens of
great Fortune 500 features like extension dialling,
auto attendant, ring groups, call
recording and Internet faxing.

Go mobile and global

Connect all your people, locations and devices
with a single communication system that
offers seamless mobile access and superior
global reach.

Collaborate freely

Empower everyone to work together
more effectively no matter where they are with
collaboration capabilities like web
conferencing and video meetings.

Enjoy phenomenal savings

Save 50% or more on your monthly phone bill
and up to 90% in deployment costs compared
to traditional phone systems.

Take Advantage of X Series

8×8 X Series is one platform for cloud phone, messaging, meetings and contact centre. With X Series, small and medium businesses can enhance customer experience and increase collaboration across their organisation.

Connect with customers quickly and intuitively
Take your business on the go with mobile apps
Be more productive on the devices you already use
Do it all at a cost you won’t believe

X1 – Perfect Entry Level Platform for a UK SME

Although the 8×8 X1 plan is the entry level plan, it will still provide most UK SME businesses with all the power they need from their phone system, with free calls within the UK, an advanced auto-attendant plus messaging, video meetings and recording facilities.

Complete integration with your mobile apps and devices – only the cost is entry level.

The X Series means business

Mix and match X Series plans to create the solution that works for your company. Buy any plan combination to meet your needs.

X Series X1
Essential cloud communications. Includes voice, messaging and video conferencing. Unlimited UK calling

X Series X2
Essential cloud communications. Includes voice, messaging, video conferencing and office integrations. Unlimited calling within 14 countries.

X Series X3
Premium cloud communications. Includes all X2 features plus operator switchboard and additional storage. Unlimited calling within 32 countries

X Series X5
Premium cloud communications with essential contact centre capabilities. Includes all previous X Series features plus interactive voice response, outbound predictive dialler and supervisor analytics. Unlimited calling within 47 countries.

X Series X6
Premium cloud communications with robust contact centre capabilities. Includes 8×8 Expert Connect, post call survey and customer experience analytics. Unlimited calling within 47 countries.

Low Cost Entry Level X1 Series.

Essential cloud communications. Includes voice, messaging and video conferencing. Unlimited UK calling

Other Levels compared below. Small business through to large Contact Centres.

Talk to us about the platform that will best suit your business.

X Series X2

Voice/Unified Communications Calling Zone – unlimited in 14 Countries
Contact Centre Calling Zone
Phone Number and Extension Dialling feat. High-definition Voice Quality
Voicemail, Auto Attendant, Click-to-Dial and Music on Hold
Call Recording
Media Storage 1GB
Call Queues
Mobile and Desktop Apps
One-on-one and Team Messaging
Unlimited Internet Faxing
HD Video Conferencing with Screen Sharing
G Suite, Office 365 / Outlook, Netsuite, Salesforce & Zendesk Integrations
Voicemail Transcription
8×8 Analytics Essentials
Operator Switchboard
Queued & Web Callback
Interactive Voice Response (IVR)
Contact Centre, Service Quality and Supervisor Analytics
Outbound Predictive Dialler
Customer Experience Analytics

X Series X3

Voice/Unified Communications Calling Zone – unlimited in 32 Countries
Contact Centre Calling Zone
Phone Number and Extension Dialling feat. High-definition Voice Quality
Voicemail, Auto Attendant, Click-to-Dial and Music on Hold
Call Recording
Media Storage 5 GB
Call Queues
Mobile and Desktop Apps
One-on-one and Team Messaging
Unlimited Internet Faxing
HD Video Conferencing with Screen Sharing
G Suite, Office 365 / Outlook, Netsuite, Salesforce & Zendesk Integrations
Voicemail Transcription
8×8 Analytics Essentials
Operator Switchboard
Queued & Web Callback
Interactive Voice Response (IVR)
Contact Centre, Service Quality and Supervisor Analytics
Outbound Predictive Dialler
Customer Experience Analytics

X Series X5

Voice/Unified Communications Calling Zone – unlimited in 47 Countries
Contact Centre Calling Zone
Phone Number and Extension Dialling feat. High-definition Voice Quality
Voicemail, Auto Attendant, Click-to-Dial and Music on Hold
Call Recording
Media Storage 10 GB
Call Queues
Mobile and Desktop Apps
One-on-one and Team Messaging
Unlimited Internet Faxing
HD Video Conferencing with Screen Sharing
G Suite, Office 365 / Outlook, Netsuite, Salesforce & Zendesk Integrations
Voicemail Transcription
8×8 Analytics Essentials
Operator Switchboard
Queued & Web Callback
Interactive Voice Response (IVR)
Contact Centre, Service Quality and Supervisor Analytics
Outbound Predictive Dialler 2,000 minutes
Customer Experience Analytics

X Series X6

Voice/Unified Communications Calling Zone – unlimited in 47 Countries
Contact Centre Calling Zone – 4,000 minutes within 47 Countries
Phone Number and Extension Dialling feat. High-definition Voice Quality
Voicemail, Auto Attendant, Click-to-Dial and Music on Hold
Call Recording
Media Storage 10 GB
Call Queues
Mobile and Desktop Apps
One-on-one and Team Messaging
Unlimited Internet Faxing
HD Video Conferencing with Screen Sharing
G Suite, Office 365 / Outlook, Netsuite, Salesforce & Zendesk Integrations
Voicemail Transcription
8×8 Analytics Essentials
Operator Switchboard
Queued & Web Callback
Interactive Voice Response (IVR)
Contact Centre, Service Quality and Supervisor Analytics
Outbound Predictive Dialler
Customer Experience Analytics

Watch these videos for revealing insights on how 8×8 Virtual Office improves productivity, collaboration and mobility!

One Platform for Everything

Go mobile
X Series includes 8×8 smartphone, tablet and desktop apps so you can keep working whether you’re at the office, at home or on the road. But to customers, it looks like you’re sitting at your desk.

Built for every business
Whether you have IT staff or none at all, X Series is quick to install and simple to use. Easily manage settings and add new users. View reports on any device and track one monthly bill.

Grows with you
Wherever your business takes you, we’ll be right there with you. Add lines, extensions and features whenever you need. X Series scales with your business.

Connect Customers and Employees

X Series puts the information your employees need right at their fingertips. Empowered with data-driven insights, your organisation can deliver exceptional customer experiences and help employees do their best work.

connect customers image

8×8 Team Messaging – communicate and collaborate with internal teams, customers and external partners
NetSuite, Salesforce and Zendesk integrations – strengthen customer relationships
8×8 Video Meetings – host audio and video conferences with up to 100 participants
Call recording and analytics – improve customer service and team performance

New to your 8 X 8 platform?

Online Training University

The Benefits Of A Cloud Hosted Partnership With Midland Communications

Support & Service

Efficient solutions, effectively supported. Backed by network availability. We pride ourselves on our in-house support services.

Integration

Combine fixed and mobile telephony and drive flexible working throughout your business. Let your people work better and smarter, wherever they can be most effective.

.

Resilience

Combine fixed and mobile telephony and drive flexible working throughout your business. Let your people work better, smarter, wherever they can be most effective.

.

Management Reporting

Get highly accurate billing data and stats instantly online. See costings with ease and drill down into call data to make your operation more efficient.

Let’s talk.

To discuss how we can help further, please make contact below.
Alternatively, you can call us on 0808 156 7080