Integrate 8x8 Contact Centre with Microsoft TeamsCreate a Contact Centre that Works
Native Teams and Contact Centre Integration
With 8×8, there is no need to look for a separate contact centre solution. We’ve got one and it works with Teams. Contact centre agents can make and receive calls within Teams while leveraging all of 8×8’s Contact Centre capabilities including omni-channel interactions, workforce engagement management and robust analytics.
Share context information between Contact Centre and Teams through call screen synchronisation and view your Contact Centre call history in Teams.
Contact Centre Integration
Watch how 8×8’s native Contact Centre solution integrates with Voice for Microsoft Teams
Key Insights to All Teams Calls
8×8 analytics provides key insights into all of your Teams calls made on the 8×8 platform, Identify key trends across employees, teams and the company, understand call patterns and customer behaviour with speech analytics, make instant, impactful changes using real-time data to drive decisions and evaluate and playback all business calls using one comprehensive analytics suite.
Analytics For Teams in Contact Centre
How Easy Is It To Set Up Teams & 8×8 Voice?
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