Conversation IQ

Easy-to-Deploy Speech Analytics Solution

8x8 Conversation IQ

Easy-to-Deploy Speech Analytics Solution,

Quick and easy-to-deploy speech analytics solution, with ready-to-use reporting.

8×8 Conversation IQ

From your 8×8 call recordings, employee and customer interactions are transcribed automatically, providing vital source information for keyword search, topic trend reporting, and AI-driven sentiment analysis.

This provides instant and valuable feedback on how effectively and empathetically you’re serving your customers and supervisors and managers can team members’ adherence to best practices.

8x8_Conversation_IQ_Image

Capture & Search

The dual-channel recording captures a separate audio track for both the caller and called party.

Not only does this aid in the review process, it also improves accuracy and searchability when text-to-speech transcription is enabled, allowing specific words and phrases to be located efficiently.

Catergorise & Visualise

Automatically track the use of keywords or phrases to provide an active insight into the sentiments being expressed in employee-customer interactions.

These trigger words can be easily customised and enable you to visualise and highlight conversation sentiment, as a barometer of customer engagement and employee empathy

Evaluate & Score

Get a simple to deploy toolset for gauging the performance of team members, by benchmarking adherence with interaction transcripts as the key currency.

Managers can drill down into specific users’ conversation history and access and tag the relevant interaction data as a means of providing instant feedback, whether for best practice training or for performance improvement.

Analise & Score

As interaction data accumulate over time, users can sift out actionable insights, particularly those based on topic matching and speech trending.

The ability to isolate trends over customisable time periods, both system-wide and for specific teams, enables managers to track adherence to best practices and compliance to in-house or industry-specific processes.

Value for Money

An economical, single-vendor solution that delivers the same robust functionality across the organisation, supported by Midland Comms.

Simple Deployment

Quick and easy-to-deploy speech analytics solution, with ready-to-use reporting.

Coaching Aid

Easily customisable evaluation forms and auto-notification, based on scoring thresholds.

UK Compliance

Facilitates script adherence and integrates with automated workflows.

Conversation IQ Is An Add-on For Any X Series License Holder

Want to talk 8x8 X Series? Make Contact Today

X-Series | Cloud Hosted

A Day in the Life videos – demonstrating various 8×8 features

Day in the life of an IT manager

Day in the life of a sales account manager

Day in the life of a sales leader

Small business phone system

8x8 Express

£10/user per. month

Voice, video and Chat in one app
Unlimited UK Calling
Auto-attendant, intelligent call routing, music on hold & voice mail

All-in-one voice, video & chat

8x8 X2

£19/user per. month

Unlimited Voice Calling to 14 countries
Video & audio conferencing
Personal & Team Chat
Small business & enterprise integrations and fax

Advanced call handling and analytics

8x8 X4

£36/user per. month

Unlimited Voice Calling to 48 countries
Call quality reporting
Supervisor analytics
Includes 8×8 Frontdesk

Consultative Sales | Global Platforms | Local Support

How 8x8 Helped...

…international recruitment company Tangent International needed a service provider that would enable it to easily communicate with its global customer base.

8×8’s cloud solution seamlessly enables global phone calls, conference calls, and videoconferencing to keep Tangent International at the top of their game.

Learn More...