XCaas

Experience Communications as a service

XCaas - Experience Communications As A Service

Erase the boundary between UCaas and CCaas

Integrated Contact Centre, Voice, Video, Chat and API’s

8×8 eXperience Communications

Erase the boundaries between Unified Communications and Contact Centre as a service

Make everybody responsible for your organisations customer experience, by giving everybody the capabilities they need to be successful, from the front desk to the contact centre.

XCaas - combined employee and customer experience phone system infographic

Business Phone

Put your business on the map with local numbers and global connectivity from within one easy app.

Video Meeting

Crush your next 1:1 or all-hands meeting in HD video with desktop and mobile screen-sharing.

Team Chat

Say hello to more natural, productive collaboration with teammates and other chat platforms.

Contact Centre

Delight customers and empower employees with AI-powered workflows for every interaction

Communication API's

Infuse every process, app and website with rich messaging and video conferencing capabilities.

Mix and Match Users

View Pricing Below…

Intelligent cross-platform insights and analytics

Make better decisions with unified journey analytics across all your employee and customer interactions channels.

Real-time organisation-wide reporting
Recording, coaching, and speech analytics
AI-powered insights and workflows

Talk to an account manager at Midland Comms to discuss the features that will best suit your business/organisation and we will create a mix ‘n match solution of the most cost effective and useful licenses. All backed up by our in-house support.

Watch the videos below to get a good understanding of how the features reflect real life scenarios and business roles.

A Day in the Life videos – demonstrating various 8×8 features

Day in the life of an IT manager

Day in the life of a sales account manager

Day in the life of a sales leader

Small business phone system

8x8 Express

£10/user per. month

Voice, video and Chat in one app
Unlimited UK Calling
Auto-attendant, intelligent call routing, music on hold & voice mail

All-in-one voice, video & chat

8x8 X2

£19/user per. month

Unlimited Voice Calling to 14 countries
Video & audio conferencing
Personal & Team Chat
Small business & enterprise integrations and fax

Advanced call handling and analytics

8x8 X4

£36/user per. month

Unlimited Voice Calling to 48 countries
Call quality reporting
Supervisor analytics
Includes 8×8 Frontdesk

Consultative Sales | Global Platforms | Local Support

How 8x8 Helped...

…international recruitment company Tangent International needed a service provider that would enable it to easily communicate with its global customer base.

8×8’s cloud solution seamlessly enables global phone calls, conference calls, and videoconferencing to keep Tangent International at the top of their game.

Learn More...