8x8 Product Training

8 x 8 Product Training and Overviews

One Cloud Solution for all Customer Contacts

8 x 8 Training University Portal

Thank you for deploying your 8 x 8 cloud solution through Midland Comms.

Welcome to our portal gateway to the 8 x 8 University.  This will take you to a separate 8 x 8 website, where you can interactively learn about products and features within your set-up.

Select A Topic

Virtual Office 

Virtual Office Desktop

Get the most out of unified communications.

Virtual Office Mobile

Stay productive wherever you go with your phone.

Video Meetings

Easy collaboration

Desk Phones

Learn how to use your new desk phone.

Switchboard Pro

Make call management easy and efficient.

Analytics for Virtual Office

Analyze your phone system’s data.

Virtual Office for Salesforce

Understand how to use this powerful integration.

Contact Centre

Getting Started

Get to know 8×8 Contact Center interface.

Agent Functions

Communicate with customers across multiple channels.

Supervisor Functions

Additional privileges to manage agents, queues, and reports.

Additional Features

Take advantage of the other features we offer.

Video Meetings Standalone

Video Meetings Standalone

Meet from anywhere with our standalone apps.

Manager Express

Configuration Manager

Overview

Get to know the basics of setting up your phone system.

Additional Features

See what else Configuration Manager has to offer.

Account Manager

​All Steps

Review all six of the top settings for your phone system.

Additional Functions

Take advantage of the other features we offer.

ContactNow 

Getting Started

Get to know the ContactNow interface.

Agent

Leverage your ability to connect with customers.

Outbound Dialler Setup

Set up outbound queues and call outcomes.

 

Inbound Dialler Setup

Learn how to manage incoming calls.

 

Reporting

Use data to optimise your contact centre’s performance.

 

The Benefits Of A Cloud Hosted Partnership With Midland Communications

Support & Service

Efficient solutions, effectively supported. Backed by network availability. We pride ourselves on our in-house support services.

Integration

Combine fixed and mobile telephony and drive flexible working throughout your business. Let your people work better and smarter, wherever they can be most effective.

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Resilience

Combine fixed and mobile telephony and drive flexible working throughout your business. Let your people work better, smarter, wherever they can be most effective.

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Management Reporting

Get highly accurate billing data and stats instantly online. See costings with ease and drill down into call data to make your operation more efficient.

Let’s talk.

To discuss how we can help further, please make contact below.
Alternatively, you can call us on 0808 156 7080

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