8 x 8 Product Training and Overviews
One Cloud Solution for all Customer Contacts8 x 8 Training University Portal
Thank you for deploying your 8 x 8 cloud solution through Midland Comms.
Welcome to our portal gateway to the 8 x 8 University. This will take you to a separate 8 x 8 website, where you can interactively learn about products and features within your set-up.
Select A Topic
Virtual Office
Get the most out of unified communications.
Stay productive wherever you go with your phone.
Easy collaboration
Learn how to use your new desk phone.
Make call management easy and efficient.
Analyze your phone system’s data.
Understand how to use this powerful integration.
Contact Centre
Get to know 8×8 Contact Center interface.
Communicate with customers across multiple channels.
Additional privileges to manage agents, queues, and reports.
Take advantage of the other features we offer.
Video Meetings Standalone
Meet from anywhere with our standalone apps.
Manager Express
Overview
Configuration Manager
Get to know the basics of setting up your phone system.
See what else Configuration Manager has to offer.
Account Manager
Review all six of the top settings for your phone system.
Take advantage of the other features we offer.
ContactNow
Get to know the ContactNow interface.
Leverage your ability to connect with customers.
Set up outbound queues and call outcomes.
Learn how to manage incoming calls.
Use data to optimise your contact centre’s performance.
The Benefits Of A Cloud Hosted Partnership With Midland Communications
Support & Service
Efficient solutions, effectively supported. Backed by network availability. We pride ourselves on our in-house support services.
Integration
Combine fixed and mobile telephony and drive flexible working throughout your business. Let your people work better and smarter, wherever they can be most effective.
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Resilience
Combine fixed and mobile telephony and drive flexible working throughout your business. Let your people work better, smarter, wherever they can be most effective.
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Management Reporting
Get highly accurate billing data and stats instantly online. See costings with ease and drill down into call data to make your operation more efficient.
Let’s talk.
To discuss how we can help further, please make contact below.
Alternatively, you can call us on 0808 156 7080
