A Day in the Life of an IT Manager

A Day in the life of an IT manager. 4 minutes 8×8 Tips and tools video that helps an IT manager stay in control, particularly when working from home, using support ticketing, 8×8 service quality dashboard, Teams integration management, ability to add or...

8×8 Agent Workspace – Award Winning Agent UI

The Best of Enterprise Connect* award program recognises excellence and innovation! Best Innovation in Customer Experience: Winners (four-way tie): • 8×8: 8×8 Agent Workspace – contact centre UI – Intuitive, design-led interface that streamlines customer...

Mobile Data over Broadband for Home Workers?

Did you know a third of UK home workers are switching from using their broadband to using mobile data? 36% of Brits working from home are relying on mobile data to stay online and 61% say it has improved their overall working experience.* Why, you ask? A mobile...

The State of Remote Work

Business leaders and employees are resilient, and in adapting to factors largely outside their control, they’ve embraced a new way of working: ‘the anywhere office’. As business leaders imagine this workplace of the future, it’s clear that remote work will continue to...

What’s New In Microsoft 365 (Q1 2021)

Microsoft 365 is constantly evolving. This has been particularly true with the recent need to develop, to allow businesses to adapt to working from home during the pandemic. Midland Comms are going to be looking at the next generation of developments as 365 and Teams...

Creating The Modern Workplace

This really interesting E-Book looks at how your customers expectations are higher – 56% of customers expect their queries to be dealt with in a single interaction – and how technology can create the “new” modern workplace that is being re-shaped during...

Give Microsoft Teams A Voice

If you are using Teams on a Microsoft Calling Plan or you want to maximise your Office365 subscription or you simply need to replace your current telephony solution then we can provide a solution that will be more cost-effective and give you the added benefit of local...

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