Aug 6, 2020 | Communications
This really interesting E-Book looks at how your customers expectations are higher – 56% of customers expect their queries to be dealt with in a single interaction – and how technology can create the “new” modern workplace that is being re-shaped during...
Jul 29, 2020 | Communications
If you are using Teams on a Microsoft Calling Plan or you want to maximise your Office365 subscription or you simply need to replace your current telephony solution then we can provide a solution that will be more cost-effective and give you the added benefit of local...
Sep 13, 2018 | Communications, Customer Interaction, Telephony
Following an earlier blog, BT to shut down its ISDN and PSTN networks: Getting your business ready, we briefly looked at some of the options you have following BT’s announcement to shut down its ISDN networks. Today’s business climate calls for reliability, agility...
May 18, 2018 | Communications, Customer Interaction, Telephony
BT is planning to phase out and ultimately shut down their ISDN and PSTN networks over coming years as new, more improved technology is available to businesses (and homes) across the UK. ISDN was first introduced by BT in 1986. We all remember some or all of the...
Mar 26, 2018 | Communications, Customer Interaction
Customers live and do business in a digital world. Compared to 20-30 years, they have so many different options in how they communicate and shop; options that didn’t previously exist. The ever-developing smartphone has changed customer experience and how consumers...
Mar 1, 2018 | Communications, Customer Interaction, IT Support, Telephony
It might look pretty outside in some parts of the UK at the moment, children may be enjoying time off school, but many firms will be counting the cost. Employees can’t get to work, trains are delayed or cancelled, dangerous driving conditions causing havoc with...
