Portal and Reports
Quickly and easily build a Call Centre within Mi-Cloud that helps you drive inbound and outbound capabilityin addition to the benefits outlined in the Cloud Hosting overview, there are a number of specialised tools and applications, all portal based, to fully extend a cloud hosted telephone system into a full contact/call centre.

Cloud Portal

ACD Report Supervisor
With performance monitoring, agent stats and queue overviews you can deliver both excellent customer service and the efficiency needed to be successful.

ACD Report Agent
The web-based agent interface delivers outbound dialling campaigns, inbound call information and the stats to keep your agents motivated.

• Individual user access
• Easy flex key management
• Add and remove users
• Same day provisioning
• On-demand feature access
• Call Barring
• Company time schedule
• Easy business continuity, set-up and planning
• Paging groups
• Pickup groups
• ACD group
• Music on hold and announcements
• Auto Attendant configurator
• Conference rooms
• Call coaching
• Easily searchable Call Recording
• ACD statistics and reporting
• ACD wallboard
• Editable wallboard display
• Configurable call centre SLAs
• Agent performance reports

