Portal and Reports

Quickly and easily build a Call Centre within Mi-Cloud that helps you drive inbound and outbound capability

Hosting Your Contact/Call Centre in the Cloud.

in addition to the benefits outlined in the Cloud Hosting overview, there are a number of specialised tools and applications, all portal based, to fully extend a cloud hosted telephone system into a full contact/call centre.

Cloud Portal

A simple yet intuitive interface makes it easy to manage the day to day running of your communicaitons. Fully configurable admin and user access enables you to tailor the interface to meet your business needs

ACD Report Supervisor

The Mi-Cloud Supervisor interface provides a web portal with all of the information and control needed to supervise a call centre.

With performance monitoring, agent stats and queue overviews you can deliver both excellent customer service and the efficiency needed to be successful.

ACD Report Agent

Mi-Cloud Call Centre Agent provides all the tools to ensure productivity and outstanding service levels.

The web-based agent interface delivers outbound dialling campaigns, inbound call information and the stats to keep your agents motivated.

Mi-Cloud Portal Benefits

• Simple admin access

• Individual user access

• Easy flex key management

• Add and remove users

• Same day provisioning

• On-demand feature access

• Call Barring

• Company time schedule

• Easy business continuity, set-up and planning

Feature Access

• Hunt groups

• Paging groups

• Pickup groups

• ACD group

• Music on hold and announcements

• Auto Attendant configurator

• Conference rooms

• Call coaching

Reporting & Recording

• Multiple levels of reporting

• Easily searchable Call Recording

• ACD statistics and reporting

• ACD wallboard

• Editable wallboard display

• Configurable call centre SLAs

• Agent performance reports

Other Cloud Hosted pages:-

Cloud Hosting – Mi-Cloud Overview

Phones & Devices

UC and Collaboration in the Cloud

Talk to a Cloud Angel

Call us 0808 156 7080 to arrange a free consultative visit or fill in the contact form.