Efficient Communication To Deliver High Quality Service.

Legal, accountancy, financial services, agency, consultancy; whatever professional service your organisation offers; customer experience and interaction are paramount.

Customers, employees and business associates live, and do business in a digital world.

Social media, text messages, online chat and email are all digital channels that are used daily, and people switch from an office phone to a mobile, from a computer to a tablet expecting these channels to be readily available for their convenience.

Face to face interaction is now accompanied by phone, mobile, email, messaging or teleconferencing. In the office, out on site, on the move, at a home office – wherever your contacts can work most effectively.

So how do you ensure effective communication meets the needs of both your workforce and your customer, in today’s bustling, dynamic, want-it-yesterday business world?

How do you keep and maintain that contact as seamless as possible, when people are constantly on the move?

Telephony plays a big part. It forges links between dispersed teams, staff that hot desk and professionals that travel a lot, allowing calls to follow you rather than limiting them to your desk

Midland Comms deliver more flexibility and resilience to your organisation, enabling greater productivity and driving more value for your business.

We support a clear migration to fully unified communications; allowing people to connect, work and collaborate in a way they never could before. Recognising that for professionals, being out of contact risks business relationships, revenue and productivity.

All our solutions feature comprehensive backup and recovery options. A temporarily closed office or a failed line no longer means missed calls. In-built resilience minimises disruption and, when unavoidable, recovery plans can be implemented in seconds to route to other premises, to homes and to mobiles.

And you’ll appreciate our clear and accurate billing, all available online, to help you control costs and to bill your clients.