Telecoms and I.T.Insights and Industry Updates
What You Need To Know About 5G (April 2022)
State of Remote Work
Redefining Customer Engagement (Jan 2022)
Education Brochure 2022
Crash Course In Teams
Get started working better together using Microsoft Teams from this short ebook learning tool.
What’s New In 365 (Q1 2021)
Using technology to ensure you remain agile and safe
Applying technology and telecommunications within your IT strategy and projects whilst allowing for ever-changing advances, staff needs but more importantly customer expectations can be challenging.
But it presents many opportunities that in turn will lead to a better customer service and ultimately increased sales and revenue.
The Digital World Brings New Expectations…
Ten years ago, customers would simply pick up the phone if they wanted to get in touch.
That’s no longer the case.
Today, by the time your customers make that phone call, they’ve most likely already tried other channels to find the answer they’re looking for.
The customer’s journey to your contact centre has changed.
And so have their expectations.
Top Call Centre Trends
The Growth of Wi-Fi to 11ax
10 Reasons Companies Are Moving Their Communications to The Cloud
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