Telecoms & I.T. Insights

Telecoms and I.T.

Insights and Industry Updates
8x8-Redifining-Customer-Engagement PDF - Cover Image

What You Need To Know About 5G (April 2022)

State of Remote Work

State of remote work - cover image
8x8-Redifining-Customer-Engagement PDF - Cover Image

Redefining Customer Engagement (Jan 2022)

Education Brochure 2022

Education Brochure Cover
Crash course in Teams ebook

Crash Course In Teams

Get started working better together using Microsoft Teams from this short ebook learning tool.

What’s New In 365 (Q1 2021)

Using technology to ensure you remain agile and safe

Applying technology and telecommunications within your IT strategy and projects whilst allowing for ever-changing advances, staff needs but more importantly customer expectations can be challenging.

But it presents many opportunities that in turn will lead to a better customer service and ultimately increased sales and revenue.

The Digital World Brings New Expectations…

Ten years ago, customers would simply pick up the phone if they wanted to get in touch.

That’s no longer the case.

Today, by the time your customers make that phone call, they’ve most likely already tried other channels to find the answer they’re looking for.

The customer’s journey to your contact centre has changed.

And so have their expectations.

Infographics

Top Call Centre Trends

The Growth of Wi-Fi to 11ax

10 Reasons Companies Are Moving Their Communications to The Cloud

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Recent Posts From Our Blog

A Day in the Life of an IT Manager

A Day in the life of an IT manager. 4 minutes 8x8 Tips and tools video that helps an IT manager stay in control, particularly when working from home, using support ticketing, 8x8 service quality dashboard, Teams integration management, ability to add or delete unified...

Business Mobiles Made Easy – 5G Explained

The IoT is bringing office devices together and benefiting from 5G’s low latency, super-fast network. This infographic gives a good overview of the benefits of 5G.

8×8 Agent Workspace – Award Winning Agent UI

The Best of Enterprise Connect* award program recognises excellence and innovation! Best Innovation in Customer Experience: Winners (four-way tie): • 8×8: 8×8 Agent Workspace - contact centre UI - Intuitive, design-led interface that streamlines customer interactions...

Mobile Data over Broadband for Home Workers?

Did you know a third of UK home workers are switching from using their broadband to using mobile data? 36% of Brits working from home are relying on mobile data to stay online and 61% say it has improved their overall working experience.* Why, you ask? A mobile...

The State of Remote Work

Business leaders and employees are resilient, and in adapting to factors largely outside their control, they’ve embraced a new way of working: ‘the anywhere office’. As business leaders imagine this workplace of the future, it’s clear that remote work will continue to...

8×8 Research Paper on Redefining Customer Engagement

Midland Comms' partnerships with global platforms allows our customers to enjoy best-in-field technology with all the advantages of our 40 years experience and local support. Here we share the latest research from 8x8 on the current state of digital customer...

What’s New In Microsoft 365 (Q1 2021)

Microsoft 365 is constantly evolving. This has been particularly true with the recent need to develop, to allow businesses to adapt to working from home during the pandemic. Midland Comms are going to be looking at the next generation of developments as 365 and Teams...

Hands-free contactless door entry and virus prevention functions for today’s ‘new normal’.

We are arranging Demos now for our SIP Touchscreen or Voice Command Intercom, an advanced, smart IP door intercom device with ‘hands-free’ contactless door entry and virus prevention functions for today’s ‘new normal’. The built-in body temperature measurement...

Our Solutions Keep You Communicating

Whether it is an IT or phone system for an office or a contact centre, on-premise or cloud-hosted, our in-house consultants and engineers provide solutions and offer local support.

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