Telecoms Is Evolving

Telecoms is Evolving

BT ISDN Shut Down Speeds Up Need For Cloud Adoption


You may have received sales calls from other Telecoms providers which are taking a pressurised approach to replacing ISDN lines with new technology.

We want to reassure you that, while the fact that ISDN is reaching End of Life, the time pressure that competitors are applying is not as immediate as suggested.

What’s The Reality?

BT no longer supply new orders of ISDN.

Existing ISDN lines are being phased out with a final end of life in 2025.

When Should We Change?

Yes, if you are on ISDN you do need to consider your future options, and, if you are ready to start your transition now, then Midland Comms can help.

We offer simple solutions to ISDN for both On Premise and Cloud Hosted telephony.

On top of it’s feature reach apps, cloud hosted systems do away with on-going maintenance costs and offer massive reductions on actual call costs.

The opportunity in making the change sooner rather than later is that a cloud hosted phone system can benefit your business and put you ahead of the competition.

Midland Comms offer a complete cloud communications service that gives you the tools you need to achieve just that, including:

  • A single phone system to connect all your offices and home workers seamlessly
  • Enhanced features to support customer service delivery
  • Access to new features and upgrades as soon as they’re released
  • Interoperability between mobile and fixed lines

Why are PSTN and ISDN telephone lines being phased out?

BT has acknowledged that these systems are out-of-date and have decided not to invest any more time and money on outdated technology. The future is cloud hosted VoIP systems.

Explore our website for cloud hosted system information and choices or get in touch.

A 2017 survey has also shown that a quarter of the UK’s businesses are still unaware that the great BT switch off is even taking place.

More information on PSTN & ISDN below – click on subject

What is ISDN?

ISDN requires a PBX telephone system fitted and is often more expensive compared to a VoIP hosted phone system. ISDN carries voice and data services over copper PSTN lines in a digital format which provides better voice quality. In the UK, British Telecom (BT) provides ISDN2 as well as ISDN30. ISDN2 enables two concurrent telephone calls at the same time over one PSTN line but can be expanded up to 8 telephone lines. ISDN30 is used by businesses that require 10-30 lines or more. Both types of ISDN lines include the option of adding DDI (Direct Dialling In) numbers that are used with a PBX to provide staff with individual numbers that allow callers to bypass the operator and be directed straight to the required extension. As businesses gain access to better quality broadband services, ISDN lines will fast be phased out as organisations adopt a more cost-effective, efficient way of working with a cloud hosted VoIP phone system

What is PSTN

PSTN is commonly referred to as a basic single analogue telephone line that is primarily used for making voice calls, connecting to fax machines, payment terminals and connecting to a router for internet connections such as ADSL2+ (Asymmetric Digital Subscriber line) and FTTC (Fibre To The Cabinet). PSTN technology is extremely old, used by millions of homes and small businesses throughout the UK who only need one telephone number, the ability to make or receive one concurrent telephone call and for UK broadband services mentioned. Generally speaking, PSTN lines do not require a PBX (Private Branch Exchange) known as a business telephone system and are gradually being phased out with the introduction FTTP (Fibre to the Premises) and hosted VoIP telephony services.

Panasonic Withdraws from Business Communication

Midland Comms and other Panasonic resellers were informed by email of Panasonic’s decision to withdraw from the Business Communications market, stating that “Panasonic felt the future of the business was “untenable and unpredictable”, adding that a “mismatch” between factory assets and market demands and R&D activities that “lagged behind” its competitors, meant the business is running at a “constant financial deficit.”

There is a full news story at UC Today if you have further interest.

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To discuss how we can help further, please make contact below.
Alternatively, you can call us on 0808 156 7080

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