Free Mobile Phone Audit

Free Mobile Phone Audit

Conducted by Nuvoli - Independent Telecoms Expense Management Specialists

Free Mobile Telephony Audit

As a valued client of Mid Comms and in this time of uncertainty we want to offer you something for free.

 We have commissioned Nuvoli to carry out an extensive audit of your mobile expenditure for you at our cost.

Nuvoli are the leading Telecoms Expense Management firm in the UK with experience in mobile, fixed voice and data audits, working for some of the largest businesses in the UK.

 After an audit of our client Parkinson’s UK Society we collectively saved the charity over 40% of annual spend and on the back of this insight we want to provide the same level of service to you.

 

This initial audit will include an in-depth review covering;

  • An inventory of users
  • A report on active and inactive connections
  • A breakdown of usage across voice, data, text.
  • A review of your Out of Bundle usage covering roaming, international and premium activity.
  • Initial savings opportunities including any potential overcharging.
  • I final pack of information you can use as your base benchmark position to help with validating any potential savings review. 

The audit can be completed very quickly.

 Once we have this base information we can provide a variety of services:

  •  Mobile Network Proposal
  • Mobile Helpdesk managing the network, devices, MDM and users.

 We can also help with:

 Quick “Virtual” Tender Process – where we set out what can be achieved in the market and recommend a vendor and tariff to suit your requirements

Benchmarking Support – providing support through you tender process by building the initial requirements and then validating any responses received.

Re-sign Service – where you want to make sure you stay with your current vendor but we ensure they provide the best tariff, tech fund and service pack based on what we know of the market.

I am interested in the Free Mobile Phone Audit

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STOP PRESS

Work From Home Set-Up Offer

Immediate Call Diverts & Full Work From Home Option

Stay resilient in the face of disruption. Midland can help you navigate these challenging times and emerge stronger than before.

We Can Help You Stay Where You Are and Stay Productive.

With a super fast set-up we can divert your office calls to our Elevate cloud-hosted platform to ensure your home workers can receive those calls on any home device using a soft phone.

We are offering 3 month contracts on a package that includes 2000 landline minutes per. user to all 01, 02, 03, & 07 numbers.

This can be viewed as a temporary solution; £15 per. user set up, then £18.50 per, user per. month.

Call diverts initially will be charged at your current providers rates. Once the Elevate platform is in place there will be no call divert charges.

Elevate Express is a powerful, cloud hosted business phone system that takes just minutes to set up. Elevate Express includes phone, video meetings, texting and chat to handle all of your communications needs.

Turn your team into a mobile workforce. Every employee can collaborate at any time and serve customers from anywhere—in the office, from home or remote.

Elevate Express is ready to use as soon as you activate your account. You can add users and change settings whenever you need.

To get started setting up your Work from Home option fill in the contact form at  the bottom of this page and request a call back or call us on 0808 156 7080.

Continue reading for more information on the benefits of Elevate.

Connect

Mobile devices are at the heart of how almost all businesses communicate and are now, more often than not, the device of choice for users. Despite their flexibility, mobiles are designed for the individual user and are independent and separate to the office phone system. An office desk phone however provides all the productivity enhancing features such as reception services, access to the corporate directory, conferencing and call reporting, but is limited by its fixed nature.

Elevate Cloud Hosted and Mobile Phone Connectivity infographic

Connect offers your business the power of both, integrating a hosted phone system, Elevate, with a mobile service allowing you access to a range of features anytime, anywhere, regardless of device. In streamlining your business communications, you’re able to provide your staff with the flexibility to work wherever they are and ultimately improve overall business productivity and customer service delivery. It can be adopted incrementally and at your own pace. With a simple price per user, you’ll also benefit from having just one provider and only paying for what you need.

Book An Elevate Demo

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Integrate with Microsoft Programs on Desktop & other optional apps

Elevate Integrator

Open up even more of Elevate’s capabilities across your desktop with Elevate Integrator. Elevate Integrator is a powerful piece of software that gives you control of your Elevate service from your desktop without having to log in to your Elevate portal. It also provides interaction with key programs such as Microsoft Outlook® and Skype® for Business.

Features Include:

• Call Preview – Available from Outlook. Allows Elevate users to prepare for the incoming call and respond appropriately. This can make the caller feel more welcome and gives a professional feel to your company
• Click to Dial – Available from Outlook and web pages. Makes Elevate even simpler to operate as users can make calls instantly and accurately from the information on their screen
• Integration with Skype® for Business –Presence changes to reflect On A Call or Do Not Disturb. Improves efficiency as colleagues and customers can only contact you when you are available
• Desktop Control – Instant access from the desktop to Call History, Call Forward, Presence and a wealth of other features

Elevate Integrator CRM

Integrator CRM takes the Integrator software a step further. Compatible with over 20 of the top CRM packages including Salesforce and Microsoft Dynamics, Integrator CRM helps users to be even more efficient and productive by providing quick access to contacts and the ability to dial directly from your CRM system

Call Queuing Option

Elevate Call Queue helps you present a professional image to your customers by managing incoming calls effectively and delivering them to groups, as soon as users become available.

Elevate Call Queue adds a low-cost way of managing your incoming calls professionally and provides constant information and choices to your callers, reducing the risk of losing valuable incoming calls.

Elevate Call Queue ‘Users and Groups’ benefits:

• Customised messaging – Customise your welcome and hold music and set up a comfort message at timed
• User breakout – Add a specific digit to the Call Queue Group to let a caller break out of the queue to leave a voicemail message
• Queue up to 25 calls
• Simultaneous Hunt Group – Instantly deliver the call to all available contacts within the Call Queue Group

Receptionist Console Option

Elevate Call Queue helps you present a professional image to your customers by managing incoming calls effectively and delivering them to groups, as soon as users become available.

Elevate Receptionist Console adds a low-cost way of managing your key call routing and monitoring of multiple contacts or sites, where this is not achievable through a more traditional phone and side car solution. It ensures that every one of your calls is answered professionally and efficiently, improving customer service and increasing business efficiency.

Receptionist Console benefits:

• Full control over incoming calls to single or multiple sites, ensuring every call is answered or redirected, as required
• Access and monitor up to 800 directory contacts, meaning call routing decisions can be made quickly and efficiently to ensure the best available outcome
• Monitoring and manipulation of call queues with caller priority
• Establishment and management of multiple conference calls, connecting key contacts and resources to deal with incoming queries in the most effective way
• Multiple receptionists managing single or multiple numbers

Management Reporting Option

Do you know how many calls you are getting? Do you know how they are being handled or who is handling them?

Elevate offers a number of key measurements through its reporting section. However, there
is a growing requirement for more in-depth call management reporting and wall board integration to help organisations gain a real-time understanding of calls.

Through our partnership with Akixi, the leading hosted call-management service provider, you can now get a data feed for your Elevate service, which will let you export the statistics you need to help manage your business.

Additional benefits available by using Akixi:

• No server on site – Enables multi-site monitoring and supports business continuity
• Real-time stats – Provides wall boards with real-time call-traffic information and alarms to ensure critical routes into the business are constantly monitored
• Accessible from any internet-enabled device – Use the service via traditional desktop devices or monitor on the go through your mobile
• Push reporting and alarms – Customisable push reporting and alarms to ensure business-critical metrics are always available
• Receipt of call to end of call reporting – Monitor a call throughout its path with visibility of every divert leg and call detail, easily and accurately segmented for identification
• Track after-hours calls – Highlight suspicious activity or unauthorised calling
• Abandoned call recovery – Missed a call? See instantly if it has been returned
• Activity and extension activity monitoring –Quickly and easily monitor key extension or call routes to ensure maximum efficiency

By using management reporting you can:

• Instantly see what needs to be changed to improve customer service
• Monitor time to answer and manage calls more efficiently
• Analyse internal call patterns
• See how many calls are being abandoned with the ability to return them
• Optimise resources by ensuring the right number of operators is in place at all times

Soft Client Options

Including video conferencing and collaboration.

The Elevate Desktop Client lets you connect your office phone to your preferred business device, such as a laptop or PC. It works seamlessly with the Elevate service and mobile client to ensure that you can control your user account and handle calls efficiently, wherever you are. The Elevate Desktop Client provides a new way to interact with Elevate and using existing devices you can reduce the cost of entry to a hosted solution, as well as minimising telephony costs incurred whilst on the move or in different locations. New features such as Presence and Instant Messaging add to the core Elevate services and provide an informed way of communicating with your colleagues, as well as giving you a new route to gain immediate responses when it might not be convenient to speak on the telephone. The Android and iOS Apps enable users to make and receive calls on a mobile device, as well as providing access to key settings for their service. It provides all the same functionality as the desktop client above, with the exception of Click to Dial and Group Chat. This is an ideal bolt-on for users who often work remotely or who are regularly on the move with access to WiFi (e.g. in hotels).

Using Elevate Soft Clients you can:

• Reduce the cost of entry to an IP hosted service by using the desktop client as a softphone and simply adding a headset
• Reduce telephony costs when on the move or in temporary access points such as hotels, coffee shops and customer premises
• Monitor your favourite contacts’ Presence status to check their availability to take calls or to communicate with you
• Send an Instant Message to get an immediate response from a colleague when their Presence status tells you it might not be convenient for them to take a voice call
• Connect customers who use other messaging services to your company so you can quickly communicate with them and build a new route for direct customer support • Directly control your user account to implement Call Forwarding, Do Not Disturb or other call features

Use Non-Geo Numbers or Other Area Codes

If you would like to learn about the Key Features within Elevate, the Choice of Handsets or Optional Add-ons Download the PDF below.

If you would like to review the way technology can improve interactions with your customers, we can help.

We specialise in helping you to communicate efficiently and effectively. We work closely with you every step of the way.

We offer a no-obligation review and ensure that we fully understand your goals – just fill in the Enquiry Form below to get the ball rolling.

If you would like to review the way technology can improve interactions with your customers, we can help.

We specialise in helping you to communicate efficiently and effectively. We work closely with you every step of the way.

We offer a no-obligation review and ensure that we fully understand your goals – just fill in the Enquiry Form below to get the ball rolling.

Book An Elevate Demo

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Fixed Monthly Costs Based on Number of Users

Stay Ahead - Make Life Easier

Let’s talk.

To discuss how we can help further, please make contact below.
Alternatively, you can call us on 0808 156 7080

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