The Cost verses Customer Experience

High-Wire Balancing Act

The Cost/CX High-Wire Act 

 

70% of CIOs are being asked to cut costs.

Meanwhile, fewer employees and contact centre agents are available to handle customer interactions. It’s never been more challenging—and important—to support every customer.
In The Cost/CX High-Wire Act eBook, 8×8 shares how you can ensure a consistent, frictionless and more personalised customer experience that supports long-term business survival.

In The Cost/CX High-Wire Act eBook, Midland Comms and 8×8 shares how you can ensure a consistent, frictionless and more personalised customer experience that supports long-term business survival.

Lead the transformation to Operate from Anywhere.

 

This is Chapter Two in a series of E Books looking at Unified Comms and Contact Centre solutions to improve employee flexibility and customer experience.

These solutions are relevant to the current need to work from home or to operate from anywhere, but are also sensible long-term platform improvements for future-proofing organisations communications and contact centres.

Talk to us to arrange a demo of the features of cloud contact comms. 0808 156 7080

Would You Like A Personalised Demo?

Fill In the Form Below and We'll Set You Up

The Benefits Of A Cloud Hosted Partnership With Midland Communications

Support & Service

Efficient solutions, effectively supported. Backed by network availability. We pride ourselves on our in-house support services.

Integration

Combine fixed and mobile telephony and drive flexible working throughout your business. Let your people work better and smarter, wherever they can be most effective.

.

Resilience

Combine fixed and mobile telephony and drive flexible working throughout your business. Let your people work better, smarter, wherever they can be most effective.

.

Management Reporting

Get highly accurate billing data and stats instantly online. See costings with ease and drill down into call data to make your operation more efficient.

Let’s talk.

To discuss how we can help further, please make contact below.
Alternatively, you can call us on 0808 156 7080

7 + 11 =

Pin It on Pinterest