Telecommunications Insights

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Telecommunications

Insights and Industry Updates

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The Growth of Wi-Fi to 11ax

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A Day in the Life of an IT Manager

A Day in the life of an IT manager. 4 minutes 8x8 Tips and tools video that helps an IT manager stay in control, particularly when working from home, using support ticketing, 8x8 service quality dashboard, Teams integration management, ability to add or delete unified...

Business Mobiles Made Easy – 5G Explained

The IoT is bringing office devices together and benefiting from 5G’s low latency, super-fast network. This infographic gives a good overview of the benefits of 5G.

8×8 Agent Workspace – Award Winning Agent UI

The Best of Enterprise Connect* award program recognises excellence and innovation! Best Innovation in Customer Experience: Winners (four-way tie): • 8×8: 8×8 Agent Workspace - contact centre UI - Intuitive, design-led interface that streamlines customer interactions...

Mobile Data over Broadband for Home Workers?

Did you know a third of UK home workers are switching from using their broadband to using mobile data? 36% of Brits working from home are relying on mobile data to stay online and 61% say it has improved their overall working experience.* Why, you ask? A mobile...

The State of Remote Work

Business leaders and employees are resilient, and in adapting to factors largely outside their control, they’ve embraced a new way of working: ‘the anywhere office’. As business leaders imagine this workplace of the future, it’s clear that remote work will continue to...

8×8 Research Paper on Redefining Customer Engagement

Midland Comms' partnerships with global platforms allows our customers to enjoy best-in-field technology with all the advantages of our 40 years experience and local support. Here we share the latest research from 8x8 on the current state of digital customer...

What’s New In Microsoft 365 (Q1 2021)

Microsoft 365 is constantly evolving. This has been particularly true with the recent need to develop, to allow businesses to adapt to working from home during the pandemic. Midland Comms are going to be looking at the next generation of developments as 365 and Teams...

Hands-free contactless door entry and virus prevention functions for today’s ‘new normal’.

We are arranging Demos now for our SIP Touchscreen or Voice Command Intercom, an advanced, smart IP door intercom device with ‘hands-free’ contactless door entry and virus prevention functions for today’s ‘new normal’. The built-in body temperature measurement...

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Whether it is a telephone system for an office or a contact centre, on-premise or cloud-based our in-house consultants and engineers provide solutions.

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