UCS Desktop Console Key Features Guide

Setting Presence and Availability

Set My Presence
In the File menu > Set My Presence

iPECS UCS automatically updates your Presence as Online, Offline, Busy or In a Meeting.
Change your availability using the Set My Presence option or from the drop down menu above your profile picture.

Do-Not-Disturb
In the File menu > Set My Phone Status

Set your phone status to Do-Not-Disturb (‘DND’) mode when you do not want to be interrupted by  calls.
Press Clear to return your phone to its normal state.

Call Forwarding
In the File menu > Set My Phone Status

To forward calls to another destination, select Set My Phone Status under the File menu. Select  a destination using the Simple menu option. You can return your phone to its normal state by  selecting Clear.

Outlook Integration

Import/Export Contacts

At login, the UCS Client may present a confirmation window asking if you want to sync with  your Outlook contacts. If you select Yes, UCS will download your contacts from  Outlook.

Calendar Sync
In Tools > Schedule

To import a schedule from Outlook:

  1. Right-click on a checked schedule folder and select Import From  Outlook.
  2. Select the Outlook schedule folder to import and click OK; the Import from Outlook window  will display.
  3. Select each checkbox for the schedules you want to import.
  4. Click on the Open checkbox of other UCS Client schedules that you want to  view.
  5. Set the action for automatic My Presence change for this appointment. The UCS Client will  change and return the My Presence selected from the Presence Update and When Expired  drop-down list. When finished making selections, click Import.
  6. The Import status displays in the Result column of the Import from Outlook  window.

Dealing With Calls

Handling an Incoming Call

When a call is incoming you will be presented with six  options:

  1. Answer the call
  2. Reject the call
  3. Send to Voicemail – transfer the call to another user’s or your own voicemail while the call is  ringing, but without answering the call.
  4. Transfer – use the dial pad to dial the number you want to transfer the call to. Hangup the call  to complete the transfer.
  5. Video Call – start a video call while a call is in progress.
  6. Call Hold – place the call on hold. Press Hold again to reconnect to the  call.

Making An External Call

To place a call, enter the number using the simple popup dial pad in the bottom left of the main  screen. Press the Make a Call button to place the call.
You can also place a call by opening the drop down contact list and clicking to select the desired  contact.
Click the Speaker button to end the call.

Conference Calls

Setting up a Multi-Party Call
In the Tools menu > Audio Conf

To invite a member, input their extension number or external telephone number, then press  Invite.
Press the red Remove button to take a member off the call. To end the conference, press the Conf Stop button.

Collaboration Tools

Instant Messaging (IM)
In the Tools menu

1:1 Chatting: In the Select Member window, pick a recipient from the list and click Add.  The recipient’s Presence must be set to online to join a conversation.
Select OK to display the IM window, input your message and press  Send.

Multi Chatting permits an IM session with multiple users, up to 100 at one time. During one to  one chatting, you can initiate multi chatting by dragging any user from Presence View into the IM window.

SMS
In the Tools menu

Select the Fixed Line radial button to send an external SMS, enter a number and then click Add  Directly.
To choose from other UCS members, select the Internal radial button and then press Add. Select a  member from the popup menu and click OK.
Enter the message in the Message to Send area and press  Send.
To view a received text message, click the SMS icon located in the Message and Status  bar.

Sharing
In the Tools menu

Go to the Sharing menu under Tools to share an application your desktop, a whiteboard, or URL.

Video
In the Tools menu

To start a video call, select the Video (Normal Mode) option. Select a user using the ‘+’ button and  then the Make a Call button.
You can also press the Video button during a call to turn on video  mode.

Voicemail

Visual Voicemail
In the Message Status bar

The Voice Mail status button indicates your new message status.
Click the button to display the Visual Voice Mail window, where you can play, pause and stop voicemail files.
To call the sender, click the Call button after selecting a voicemail from the list.  To save a voicemail to your computer, select the file and press Download.

Midland Communications Company Ltd

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