We recently communicated with our customers regarding the end of life of legacy Panasonic phone systems and BT’s shutdown of ISDN, asking them to plan for the move to a cloud hosted phone system now.

The additional flexibility and features of cloud telephony are proving a boon to our customers in the current climate, where customer service, flexible working and working from home are all forefront considerations.

We are using our global partnerships and buying power to make now the time to upgrade.

We have included below some case studies from our customers who have made the move to the cloud from out-dated systems and highlight some of the reasons behind the move. 

Customer Mini Case Studies

Brightest move Estate Agents

With two sites running with Panasonic systems and utilising ISDN lines the company recognised that they would be forced to upgrade in the near future.  They decided to upgrade now as the Panasonics were old and not flexible enough for operating efficiently in a market where customer service and communication is key.  As a minimum need they required each site to be able to overflow calls to each other if the teams were busy. 

We rolled out 8×8 cloud hosted to both sites with handsets and this was fully programmed to give them complete flexibility across the branches including extension to extension calling.

MAC Surfacing

MAC Surfacing’s core reason for change was that during lockdown all users were working from home and their legacy phone system not reliable enough.  We migrated 20 users  to 8×8 Cloud, which also gave them the added features of analytics and call recording to their customer service.

All users are now using the 8×8 mobile application with no users using a desk phone anymore.  This is allowing them to continue to work as if they are in the office from any environment.

Airedale Group

With a legacy phone system with ISDN, they wanted more flexibility in how users can work and the flexibility of programming the system remotely.

We have rolled out an 8×8 cloud solution to 42 users, giving the additional flexibility they sought, all with handsets.

This upgrade has been rolled out remotely so our engineers have not had to visit site and the customer has self-installed their handsets to minimise Covid risks.

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WHC Hire

Using a legacy phone system with ISDN across three branches in Tewkesbury, Worcester & Chipping Norton,  and networked via their existing internet connectivity, WHC Hire were looking at options because of ISDN ceasing.  We rolled out 8×8 cloud hosted telephony to all of the branches which has reduced their overall costs per month and made communicating between the branches simpler and more efficient.

Jabra Evolve 40 Headset

Much more than a business phone system

Great business phone service is just the beginning. 8×8 gives you far more than traditional PBX systems, at a fraction of the cost.

The latest generation of cloud communication systems allow you to interact with clients and colleagues clearly from your desk, laptop or mobile device: cloud phones work on both Android or iPhone smartphones.

The cloud-based VoIP capabilities of 8×8 Virtual Office are ready for today’s business – ready for anything.

Benefits:

• Make mobile calls displaying your company number
• Save on mobile costs by using the phone systems call minutes and rates
• Transfer calls between offices and remote workers
• Gain more savings – No need to buy or rent phones, just use mobiles
• Cloud phone system more resilient than landlines

One Platform for Everything

Go mobile
X Series includes 8×8 smartphone, tablet and desktop apps so you can keep working whether you’re at the office, at home or on the road. But to customers, it looks like you’re sitting at your desk.

Built for every business
Whether you have IT staff or none at all, X Series is quick to install and simple to use. Easily manage settings and add new users. View reports on any device and track one monthly bill.

Grows with you
Wherever your business takes you, we’ll be right there with you. Add lines, extensions and features whenever you need. X Series scales with your business.

Connect Customers and Employees

X Series puts the information your employees need right at their fingertips. Empowered with data-driven insights, your organisation can deliver exceptional customer experiences and help employees do their best work.

• 8×8 Team Messaging – communicate and collaborate with internal teams, customers and external partners
• NetSuite, Salesforce and Zendesk integrations – strengthen customer relationships
• 8×8 Video Meetings – host audio and video conferences with up to 100 participants
• Call recording and analytics – improve customer service and team performance

How A Global Recruiting Agency Benefits with 8×8

Upgrading from a legacy phone system to what an 8×8 platform can offer allowed this company to find new efficiencies and give both staff and customers a streamlined experience. Staff download the 8×8 app to their phones and can work from anywhere because of the continuity this offers, while managers have complete analysis at their fingertips.

The video below gives a quick case study overview of their experience.

More 8×8

Watch these videos for revealing insights on how 8×8 Virtual Office improves productivity, collaboration and mobility!